Data Intake Administrator, Claims Services

Sun Life • Portland, ME

8d

About The Position

Do you enjoy organizing information and ensuring accuracy? As a Data Intake Associate for our Claims Services team, you’ll play a key role in supporting Stop Loss and Health Claims. You’ll be responsible for reviewing submitted reports and entering them into our system, ensuring everything is set up correctly. You’ll also create claimant profiles and handle any unique data entry needs. In this role, you’ll delegate less complex reporting to Data Intake Administrators.

Requirements

• Ability to work with a diverse range of people
• 1-3 years of claims data experience, preferably in Healthcare, Stop Loss or related product insurance field
• Strong attention to detail
• Exceptional accuracy
• Strong written and verbal communication skills
• Ability to decipher clinical summary data from detailed claims data
• Self-motivated with the ability to work independently and in a team environment.
• Strong interpersonal, customer service, and organizational skills.

Responsibilities

• Accurately process all types of data submissions, determining if the information is a clinical summary, detailed report, correspondence, etc.
• Possess proficient knowledge in the Data Intake policies and procedures
• Demonstrate the ability to adapt to new business processes
• Act independently or in a team when processing data submissions
• Understand the importance of accuracy when processing data received and appropriately allocates resources
• Identify less complex data submissions and follow up/monitor with Data Intake Administrators
• Review error trends and positively support team development
• Meets established metrics for production and accuracy
• Communicate regularly with Data Intake Consultant to raise process concerns or escalate submissions
• Work with Team Leads to identify training opportunities
• Engage in development opportunities
• Generate continuous improvement ideas

Benefits

• At Sun Life, we prioritize your well-being with comprehensive benefits, including generous vacation and sick time, market-leading paid family, parental and adoption leave, medical coverage, company paid life and AD&D insurance, disability programs and a partially paid sabbatical program.
• Plan for your future with our 401(k) employer match, stock purchase options and an employer-funded retirement account.
• Enjoy a flexible, inclusive and collaborative work environment that supports career growth.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees