Data Entry & Query Specialist

Civia Health•Hendon, TN

2d•Onsite

About The Position

Civia Health operates a next-generation SMO model designed for predictable, high-quality clinical trial delivery. Our approach depends on seamless alignment across specialized functions, supported by disciplined governance, transparency, and performance accountability. Within this model, the Data Entry and Query Specialist serves as the data entry and query support, centrally supporting the organization. The DEQS ensures that source data is entered into the EDC and queries are resolved within internally agreed timelines (as per the data compliance plan), ensuring sponsor expectations are met. The DEQS supports the organization by offshoring data entry to a specialized team allowing the site staff to focus their time on seeing participants. The DEQS ensures that contractual timelines are met throughout the study, but critically at key milestones such as data cuts or database lock.

Requirements

Clinical foundation: medical assistant, pharmacy tech, clinical research coordinator, or currently studying in a clinical field.
EDC experience across one or more platforms; query resolution experience strongly preferred.
Familiarity with Phase 2/3 trial data flows and the regulatory context behind clean data.
Comfortable working across UK and US sites and time zones.
Early-career but serious — someone building toward a career in clinical data, not filling a gap.

Responsibilities

Perform centralized EDC data entry for assigned US and UK sites, consistently within 48 hours of patient visit.
Resolve data queries within 48 hours, applying clinical common sense to identify root causes before responding.
Flag clinical inconsistencies to the QC Lead as they arise — proactively, not reactively.
Escalate clinical queries to site CRCs where judgement calls sit above your grade.
Spot trends and patterns across sites and studies, not just individual data points.
Work across multiple EDC platforms (e.g. Medidata Rave, Veeva, Oracle InForm) and adapt quickly to new systems as studies require.
Share front desk and reception duties with your fellow specialist, ensuring welcoming, professional coverage for patients, sponsors, and visitors.
Support the smooth day-to-day running of the Sunderland research site.
Follow SOPs meticulously while understanding why the process exists.
Track your own throughput and quality without needing to be chased.
Suggest process improvements where you see inefficiency — your input is welcomed.