Data Entry Clerk- ECM

Amity Foundation•Los Angeles, CA

2d•$22 - $24

About The Position

The Data Entry Clerk for the Enhanced Care Management (ECM)-Community Supports (CS) program is responsible for the data entry of this project. ECM is a comprehensive, patient-centered approach to healthcare that aims to improve outcomes for high-need populations. This involves the coordination of medical, behavioral, and social services to address the full range of patient needs, focusing on those with complex and chronic conditions. ECM programs are designed to optimize care delivery, reduce unnecessary hospitalizations, and improve the overall quality of life for students. The Quality Assurance Specialist is vital to the ECM program administration and compliance.

Requirements

Proficient in EHR systems (e.g., Exym, Epic) or ability to learn new platforms quickly.
Strong typing accuracy and speed; experienced in digital document uploading, naming conventions, and file organization.
Familiarity with Microsoft Office (Excel, Word), PDFs, and cloud-based storage systems.
Ability to multi-task, identify problems, provide recommendations to management teams, and implement any applicable systems.
Ability to work constructively with diverse people and with parties that may have divergent perspectives and interests.
Ability to clearly express concepts and direction, both orally and in writing, and to prepare complex reports, policies, and procedures.
Understand and appropriately apply Amity policies and procedures and adhere to agency-wide practices and regulations.
Strong oral and written communication skills.
Ability to troubleshoot basic digital file issues (e.g., file formatting, upload problems, missing metadata).
Strong attention to detail and ability to maintain high accuracy while handling repetitive tasks.
Consistent ability to meet deadlines, follow structured workflows, and work independently with minimal supervision.
Excellent record-keeping and document-tracking abilities, especially in fast-paced environments with multiple referrals.

Responsibilities

Enter new ECM student/member demographics, referral information, admission dates, and required program fields into the EHR system with a high level of accuracy.
Upload all required documentation (e.g., consents, eligibility verification, ROI, care plans, assessments, outreach logs) into the correct EHR categories.
Maintain naming conventions and filing standards to ensure documents are easily accessible for audits and quality checks.
Monitor incoming referrals and promptly initiate EHR entries in alignment with MCP timelines.
Prepare reports from the electronic health record system for the timely submission of claims, working closely with the accounting department to ensure proper reimbursement for services.
Ensure all admission and enrollment data meet Medi-Cal, DHCS, and individual MCP (IEHP, LA Care, Kaiser, Molina, ILS, Blue Shield, Anthem Blue Cross…etc.) requirements.
Track missing documents and follow up with Case Managers to secure outstanding forms or signatures.
Verify accuracy of admission dates, program flags, and authorization data to ensure billing readiness.
Support QA audits by ensuring documentation is uploaded in advance of internal and MCP audits.
Ensure complete client charts within agency’s Electronic Health Record (EHR).
Communicate with Case Managers, LVNs, CHWs, BHCMs, and QA staff to resolve discrepancies in documentation or referrals.
Monitor workload dashboards and notify leadership of delays, bottlenecks, or recurring issues with referral data.
Generate simple reports or summaries on completed uploads or pending items upon request.
Answer phones, respond to emails, and interface with others in a professional and courteous manner.
Attend workshops, meetings, and trainings as requested by supervisor.
Perform any other assigned tasks or duties