Data Coordinator Supervisor/UM

Partnership HealthPlan of California • Redding, CA

5h

About The Position

Daily supervision of the Data Coordinator/UM staff to ensure the highest level of customer service to the medical providers of the community.

Requirements

• Associate’s or Bachelor’s degree in Business or related field; Two (2) or more years experience in customer service supervision; or equivalent combination of education and experience.
• Working knowledge of healthcare and healthcare systems preferred.
• Working knowledge of computer systems query languages and report writing skills.
• Familiarity with principles and practices of system analysis and design.
• Valid California driver’s license.
• Strong written and oral communication skills.
• Ability to present data in a clear and understandable manner.
• Ability to articulate technical concepts with both technical and non-technical vendors, peers, and trainers.
• Analytical skills to rationally resolve simple and/or complex problems.
• Good organization skills to work on multiple assignments simultaneously, prioritize work, and complete projects within established time frames.
• More than 50% of work time is spent in front of a computer monitor.
• When necessary, ability to lift, carry, or move manuals and reports, weighing up to 25 lbs.
• Must be able to work in a fast paced environment and maintain courtesy and composure when dealing with internal and external customers.
• Ability to prioritize workload and initiate action to acquire needed information from professionals by phone.
• Ability to function effectively with frequent interruptions and directions from multiple team members.

Nice To Haves

• Working knowledge of healthcare and healthcare systems preferred.

Responsibilities

• Daily Supervision of Data Coordinator/UM staff and service workflow.
• Monitors call volume and participates in call rotation. Initiates solutions during periods of high volume.
• Maintains active participation in data entry of TARs and RAFs, and other related duties, adjusting assignments as necessary to meet other responsibilities.
• Reviews quality control audits with Team Manager/UM to ensure compliance within established department guidelines, policies and procedures.
• Identifies errors and deficiencies and Reports to Team Manager/UM any performance problems or issues when needed.
• Works with Team Manager/UM to develop corrective action and training plans for staff.
• Participates in the interview process for selection of qualified candidates for Data Coordinator Positions.
• Works with appropriate staff to develop and implement appropriate training and monitoring of new and existing staff.
• Collects and reviews time cards. Submits timecards to Team Manager/UM for signature.
• Reviews department policies and procedures, recommends changes for more efficient operations, and communicates changes and updates to staff when appropriate.
• Serves as back up to other HS support staff during their absence.
• Participates in special projects, assignments and other tasks as necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 251-500 employees