Data Center Technician

GoDaddy•Phoenix, AZ

2d•Onsite

About The Position

At GoDaddy, the Data Center Technician position is an in-office role located in Phoenix, Arizona, requiring full-time presence and living within commuting distance. This role serves as the technical liaison between technology teams and the Data Center Environment. Responsibilities include troubleshooting common issues based on Standard Operating Procedures (SOPs) and developing skills to address more complex infrastructure problems. GoDaddy is dedicated to empowering everyday entrepreneurs globally by providing the necessary tools and support to succeed online, fostering a more inclusive environment for all. The company emphasizes diversity, equity, inclusion, and belonging, integrating these principles into its core operations, employee experience, and customer interactions.

Requirements

1+ years of experience working in a Data Center.
Demonstrate basic skills in at least two or more of the following areas: Systems Administration (Linux and/or Windows Servers), Networking Concepts, Programming/Scripting (Java, Perl, Ruby, Python, and/or PHP), and Data Center Architecture.
Possess basic experience with IT hardware and systems concepts, including RAID, storage, hardware diagnostics/repair, SAS/SATA, boot process, boot loader, file systems, directory structure, base operating system installation, and network device/protocol configuration.
Have some experience with scripting or programming tools such as Python, Bash, PowerShell, or Java, as well as core OS services including SSH, Telnet, RDP, FTP, NFS, DNS, DHCP, and LDAP.
Be able to work a flexible shift schedule, participate in an on-call rotation, and travel between Data Center sites as needed.
Meet the physical requirements of the role, including kneeling, crawling, reaching above shoulder height, repeatedly lifting up to 50lbs throughout daily shifts, walking/moving about the data center facility for up to 85% of shift time, and performing forklift operations.

Responsibilities

Perform hardware troubleshooting and maintenance for GoDaddy infrastructure, with focus on mission critical systems (storage, network, servers).
Perform data and power cable management, testing, and installation.
Be part of a team that responds to all requests 24x7 from business operations center(s).
Work a flexible shift and participate in an on-call rotation if applicable.
Perform onsite duties as required by business need.
Ability to troubleshoot and resolve basic issues.
Develop and maintain relationships with your team, business partners and third-party vendors with a focus on quality and SLA compliance.
Responsible for executing small projects with direction from leadership.