Data Center Services Analyst

Cloudflare • San Francisco, CA

1d

About The Position

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! Available Locations: London, UK or Lisbon, Portugal or Kuala Lumpur, Malasya Role Summary The Infrastructure Services Analyst is a foundational execution role within Cloudflare’s Integrated Hardware Systems team, supporting the delivery of outsourced data center and infrastructure services that enable global hardware deployments at scale. This role focuses on day-to-day service execution, delivery tracking, and operational follow-through across Cloudflare’s data center footprint. The analyst works closely with internal cross-functional partners and external service providers to identify risks, track performance, and ensure services are delivered reliably and consistently.

Requirements

• Experience supporting infrastructure operations, data center services, or hardware deployment activities.
• Familiarity with data center environments, rack-level hardware, or infrastructure build-out processes.
• Strong analytical skills with experience using spreadsheets, dashboards, or trackers to monitor execution and performance.
• Comfort working with operational metrics, SLAs, and service indicators.
• Clear written and verbal communication skills, with the ability to coordinate across teams and with external vendors.
• Strong sense of ownership, follow-through, and accountability in execution-heavy environments.
• Ability to operate effectively in fast-moving, operationally complex settings.

Nice To Haves

• Experience working with outsourced service providers or vendor-managed operational models.
• Exposure to large-scale infrastructure deployments or global data center operations.
• Familiarity with service reviews, vendor evaluations, or commercial performance tracking.

Responsibilities

• Support the execution and oversight of outsourced data center and infrastructure services supporting hardware deployment and lifecycle operations.
• Track service delivery related to rack installation, deployment support, remote hands, and in-data-center activities, ensuring work is completed to defined expectations.
• Identify delivery risks, service gaps, and recurring issues, escalating concerns and supporting resolution as needed.
• Analyze service performance, deployment trends, and vendor metrics to support operational insight and reporting.
• Maintain dashboards, trackers, and recurring operational reports used to monitor execution and service health.
• Support service reviews, readiness assessments, and onboarding activities for new sites and deployment waves.
• Serve as an operational liaison between Integrated Hardware Systems, Infrastructure Operations, Engineering, Procurement, and external service vendors to ensure clarity on responsibilities, handoffs, and escalation paths.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees