Sr Analyst, Data Center Services Practitioner

Nationwide•New Albany, OH

8h•Onsite

About The Position

If you’re enthusiastic about delivering secure technology solutions to support a company providing extraordinary care to its customers, then Nationwide Technology is the place for you. Nationwide's industry-leading technology workforce embraces an agile work environment and a collaborative culture to deliver outstanding solutions and results. If that sounds like something you aspire to, we want to hear from you! The Data Center Services Practitioner supports and maintains infrastructure across all environments. You play a vital role in fulfillment of IT Service Management (ITSM) processes. You’ll collaborate with individuals across many professional areas to execute tasks and contribute recommendations based on operational observations, production and test performance/environments and end user needs/requirements.

Requirements

Two or more years of technology experience with data center / rack mounted hardware (i.e., HP Servers, Cisco equipment, IBM, EMC, Pure storage).
One or more years of experience using basic levels of troubleshooting.
Strong communication skills, knowledge of planning, management, and execution of network configurations.
Influencing, negotiating and priority setting is needed.

Nice To Haves

Undergraduate studies in computer science, management information systems or a related field is preferred.
Technology certifications or designation are not required, but encouraged (i.e.: CCNA, CompTIA, AWS, Security).
Insurance/financial services industry knowledge is a plus.

Responsibilities

Responsible for PCI compliance (including audit activities) and performs work in adherence with IT Service Management best practices.
Develops standard, repeatable production processes, creating standard documentation; partners with other support organizations to set up and execute.
Applies secure software and systems engineering practices throughout the delivery lifecycle to ensure our data and technology solutions are protected from threats and vulnerabilities.
Supports delivery teams in their release activities and engages in critical situations and remediation of security vulnerabilities.
Installs, maintains, and decommissions production hardware (i.e., HP servers, Cisco network equipment, firewall appliances)
Oversee and perform cable management including planning, labeling, installation, validation, testing for reuse, etc.
Perform hardware repairs for equipment on the raised floor to support the production environment.
Ensure raised floor standards are maintained and followed by all associates and vendors.
Ensures currency of data in configuration management tools (i.e., Athena, APRM, ServiceNow).
Responsible for generating and performing network configuration changes in production/test environments; including planning, scheduling, documentation, testing and coordination.
Proactively and reactively manages system events to meet Nationwide’s internal and external commitments.
Delivers application functionality and services against defined Service Level Agreements (SLAs) and Operating Level Agreements (OLA).
Maintains operational knowledge of platforms, technologies, and applications.
Communicates status of issues/incidents/changes from shift to shift to support production environment.
May perform other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire