Data Center Technician II, Data Center Services
About The Position
The Data Center Technician II's main responsibility is to perform intake for various data center work orders, review requirements, discern the appropriate action steps, and implement the necessary infrastructure upgrades using industry expertise. This role keeps current with industry standards, growth, and changes in technology. This is a 24/7, 100% on campus position and requires flexibility and willingness to cover shifts of any hour with short notice. Infrequent travel to remote facilities may be required. Additionally, this position may be scheduled to work during off-hours that may fall outside of normal business hours or during the weekend, specifically Mon-Fri, 8:00am to 5:00pm, and periodically assigned after-hour support and availability to receive pages 24-7. As our ideal candidate, you will have three (3) years of job-related experience; data center related experience is a plus. We are looking for someone with excellent communication skills, understand data center operations, enjoys working in a team and is a great fit within our group.
Requirements
- Associate's Degree in a technical field.
- 3 years of job-related experience.
- Additional job-related experience may be considered in lieu of education.
Nice To Haves
- data center related experience
- excellent communication skills
- understand data center operations
- enjoys working in a team
- great fit within our group
- May be required to submit to a federal background investigation.
Responsibilities
- Monitors and responds to failures including those related to power, hardware, network, and facilities.
- Analyzes system events/alerts and diagnoses potential root causes.
- Utilize elevated access and sound judgement during remediation processes.
- Responds to system hardware issues by applying diagnostics, troubleshooting, testing, and reimplementation.
- Carries out shipping/receiving duties to maintain accurate inventory control and asset tracking.
- Conducts issue tracking and responds to incidents in a timely manner.
- Runs cable as specified in work orders, often including Fiber and Ethernet.
- Assists with project initiatives and collaborates with other technicians and engineers.
- Assists with the auditing and verification of data center equipment and operations.
- Interacts with clients via written communication and phone and showcases high quality customer service.
- Performs other duties as assigned.
Benefits
- PPO medical plan, available day one at no cost for full-time employee-only coverage
- 100% coverage for preventive healthcare-no copay
- Paid Time Off, available day one
- Retirement Programs through the Teacher Retirement System of Texas (TRS)
- Paid Parental Leave Benefit
- Wellness programs
- Tuition Reimbursement
- Public Service Loan Forgiveness (PSLF) Qualified Employer
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
Number of Employees
5,001-10,000 employees
