Data and Reservation Specialist (4236)

MERCY HOUSE•Oxnard, CA

9d•$21 - $21

About The Position

The Data and Reservation Specialist is the first point of contact for our referring Outreach partners and PD. This position is responsible for coordinating homeless services enrollment and referrals for Mercy House programs, data collection and entry into the Homeless Management Information System (HMIS), creation of reports from the HMIS, client follow-up, and client file management. The Data and Reservation Specialist assists Mercy House staff in recording services provided, clients served, and program outcomes.

Requirements

Strong computer, typing, and data processing skills
Proficiency in Microsoft Word, Excel, Outlook, and Internet-based browsers
High level of tolerance and understanding for individuals presenting with urgent multiple case management and health needs
Ability to work effectively with a diverse population
Ability to plan, organize, and prioritize duties
Ability to clearly communicate information and instructions verbally and in writing
Ability to maintain a positive, professional, and safe environment while on duty
Ability to establish and maintain effective working relationships
Strong verbal communication and interpersonal skills
Ability to multitask in a fast-paced environment
Strong attention to detail
Ability to lift up to 25 pounds
Ability to sit for prolonged periods and work on a computer
Reliable transportation and willingness to rotate/cover at other Emergency Services shelters as needed

Nice To Haves

Fluency in Spanish is of significant value

Responsibilities

Responsible for tracking and updating the Bed Availability Roster
Screen calls from referring Outreach partners, PD, and returning clients
Ensure referrals have been vetted for felony warrant checks and sex offender status
Make bed reservations for client arrivals, including mode of transportation to the shelter
Ensure HMIS intake forms are completed by clients and data is entered into HMIS
Ensure HMIS data quality management
Enter all Bed Nights, Case Notes, and Services into the database on a daily basis
Scan and file intake packets and other pertinent documents daily
Follow up with staff as needed to ensure required documents and updated forms meet agency standards
Meet data entry deadlines in a challenging and constantly changing environment
Perform light data reporting tasks
Attend staff meetings
Attend County CoC meetings as needed
Attend training workshops as needed
Perform ad hoc projects as assigned by Supervisor