Reservation Specialist - Reserve

J W Marriott • Las Vegas, NV

2d • Onsite

About The Position

Role: Support the Casino Team and Players with making room reservations, ensuring vouchers are issued, and assisting the front office team in pre-arrival planning.  The Reservation Specialist will also help coordinate transportation needs with Players. The Reservation Specialist will also serve a Front Office support for AYS and Front Desk as needed.  Perform job responsibilities satisfactorily and to according to department standards.  Adheres to all Company, Safety and Department policies and procedures.   Fosters team work and provides excellent guest service, anticipates guest needs to exceed guest expectations.  Builds brand loyalty by living the JW Marriott Core Values.

Requirements

• Must be literate and able to communicate in English.
• Must possess a high school diploma or GED. College or technical training preferred.
• Must have a minimum of six months experience in hotel front office operations.
• Excellent customer service skills and telephone etiquette.
• Must possess basic computer skills to include Word, Excel, Internet and e-mail.

Nice To Haves

• College or technical training preferred.

Responsibilities

• Assist Casino in making room reservations for players.
• Assist Group Reservation Coordinators during peak group booking periods when there are less casino offers.
• Ensure that vouchers are collected and posted as needed.
• Set-up any transportation asked for by Casino Hosts for players.
• Assist in pre-arrival planning concierge services for all booking up-sales including: spa, restaurants, transport, shows, tours, golf, etc...
• Assist in helping Front Office at very busy times-Front Desk and AYS.
• Attend to each call in a courteous and efficient manner, using appropriate telephone etiquette.
• Dispatch/follow up with appropriate personnel to satisfy guest requests and resolve guest issues.
• Each associate is expected to carry out, within their capabilities, all reasonable requests by management.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED