Data Analyst

BetterHelp

2h•$90,000 - $110,000•Remote

About The Position

BetterHelp is on a mission to remove the traditional barriers to therapy and make mental health care more accessible to everyone. Founded in 2013, we are now the world’s largest online therapy service, providing affordable and convenient therapy across the globe. Our network of over 30,000 licensed therapists has helped millions of people take ownership of their mental health and change their lives forever. And we’re not stopping there – as the unmet need for mental health services continues to grow, BetterHelp is committed to being part of the solution. As a Data Analyst at BetterHelp, you’ll join a diverse team of licensed clinicians, engineers, product pros, creatives, marketers, and business leaders who share a passion for expanding access to therapy. And as a mental health company, we take employee mental health just as seriously as we do our mission. We deeply invest in our team’s well-being and professional development, because we know that business and individual growth go hand-in-hand. At BetterHelp, you’ll carve your own path, make an immediate impact, and be challenged every day – with a supportive community behind you the whole way. You are a highly motivated and analytical individual who loves leading with data and insights. You thrive in a fast-paced and collaborative environment, where you can leverage your strong communication skills to effectively drive alignment across product leadership and support the key initiatives and questions from the team. We are looking for a collaborative partner that is interested in helping support business cases, critical projects and be proactive on their findings. You are a strategic thinker who can anticipate future business needs and proactively scope solutions with a natural curiosity to explore complex problems.

Requirements

2+ years of experience in data or product analytics as an Analyst, preferably in a high-velocity consumer facing product
Expert proficiency in SQL for data extraction and manipulation.
Strong proficiency in data visualization tools such as Looker, to create compelling dashboards and reports. Familiarity with analytics platforms such as Amplitude and mixpanel.
A track record of delivering impactful insights and driving growth.
Expert experience with funnel analysis, cohort & segmentation analysis, and other analytics techniques.
Strong data communication skills, including visualization, technical writing, and business writing.
Self-motivated, proactive, and able to work effectively both independently and collaboratively in a dynamic, fast-paced environment.
Excellent stakeholder influence, communication and presentation skills, with the ability to convey complex findings and insights to non-technical stakeholders in a clear and actionable manner.
Bachelor's degree in a quantitative field such as Statistics, Mathematics, Computer Science, Economics, or a related discipline. A Master's degree is a plus.

Responsibilities

Lead high-impact analytics initiatives with internal teams to inform data-driven initiatives.
Execute in-depth analysis of user behavior to identify growth opportunities and inform product optimization strategies.
Influence direction through actionable insights and recommendations to key stakeholders based on statistical analysis and data interpretation.
Develop and maintain advanced dashboards, reports, and visualizations to track and communicate critical key performance indicators (KPIs) and performance metrics.
Work closely with engineering teams to ensure accurate data collection and instrumentation, providing guidance on tracking implementation and data integrity.
Collaborate with the data engineering and data science teams to refine and enhance data infrastructure and architecture to support advanced analytics and reporting capabilities.
Become an expert on BetterHelp data, product experience, and regulatory requirements
Build a unified understanding of how our data, customer experiences, and goals align