flex Data Analyst, Infrastructure & Delivery Shared Services

Marriott International•Bethesda, MD

36d

About The Position

The Data Analyst, Infrastructure & Delivery Shared Services, is part of the Technology Experience Center chartered with supporting our organizational mission to create exceptional experiences. At Marriott we are transforming the way we manage technology; this position will support the IT Operations team with analytics supplying the team with data and insights to drive the transformation forward. You will establish a data centric continuous improvement model in partnership with other Data Analysts, ITSM Practice Owners, Service Desk Leaders, SRE Leaders, and various other departments and product owners across the organization. As a contributing member of the ITSM Service Delivery Data and Analytics team, the Data Analyst will partner with ETL and Platform teams to ensure that data within the Enterprise ITSM reporting platform is accurate, up-to-date, and governed. You will be accountable to ensure data meets the requirements and availability standards defined by the team and documenting the available data and ITSM Metric calculations used to ensure consistency across the ITSM organization. This is a technical analyst role that requires collaboration with multiple Global Technology and Platform teams.

Requirements

Undergraduate degree or equivalent experience/certifications
3+ years of experience in Information Technology (IT) and/or analytics roles, including:
2+ years of experience in report creation, validation, data audit, and data documentation
1+ years of experience in Service Now or related ITSM technology
Strong interpersonal, written, and oral communication skills to interact at all levels
Ability to independently manage technical or process issues, providing executive reporting on issue status
Experience interfacing with and influencing business partners
Experience communicating technical material to non-technical business partners to help them interpret data and uncover actionable information
Ability to think creatively, systemically, holistically, and practically to support team members and practice managers

Nice To Haves

Working understanding of ETL pipelines and dataflows.
Experience tuning and optimizing data models in both PowerBI/Microsoft Fabric
Experience with Microsoft SQL Server and writing T-SQL
Experience with Python, PySpark, or R
Experience leading complex data initiatives with multiple stakeholders and end users including both technical and non-technical partners.
Experience writing technical documentation
Experience defining and implementing ITSM Metric governance
Proficiency in data audit and enforcing data standards
Experience defining and implementing data governance process
Experience implementing and managing data sharing model for a data platform.
Experience with Service Now reporting platform
Strong understanding of relational data models

Responsibilities

Work with data platform team and source data owners to mitigate and resolve gaps and inconsistencies
Identify gaps and inconsistencies within the data platform across multiple core data sources
Support Business Application and IT Support Desk activities through data platform regulation and availability
Work with peers and leadership to propose new opportunities for data strategy and insight
Work cross-departmentally to align on data platform needs
Work in partnership with other team members on development of data strategy for service groups
Explore new tools and methods to continuously improve the data platform and reporting capabilities of the team
Complete special projects and activities, as assigned
Function as a strategic data expert within the department
Provide direction, influence, and assistance to other teams and individuals as needed
Generate and provide accurate and timely results in the form of program reports, executive presentations, etc.
Plan, develop, implement, and evaluate the quality of operations, property support, and technology investments
Provide technical expertise and leadership within own and other teams
Provide recommendations to improve the effectiveness of processes and programs
Demonstrate advanced knowledge of job-relevant issues, products, systems, technology, and processes
Demonstrate advanced knowledge of function-specific concepts
Apply knowledge, judgment, and actions to achieve business goals
Foresee, identify, and resolve problems
Keep up-to-date technically and apply new knowledge to the job
Perform other reasonable duties as required for this position