Data Analyst II, Customer Reporting

Spring Health•San Francisco, CA

5h•$125,000 - $142,000•Hybrid

About The Position

Our mission: to eliminate every barrier to mental health. At Spring Health, we’re on a mission to revolutionize mental healthcare by removing every barrier that prevents people from getting the help they need, when they need it. Our clinically validated technology, Precision Mental Healthcare, empowers us to deliver the right care at the right time—whether it’s therapy, coaching, medication, or beyond—tailored to each individual’s needs. We proudly partner with over 450 companies, from startups to multinational Fortune 500 corporations, as a leading provider of mental health service, providing care for 10 million people. Our clients include brands you use and know like Microsoft, Target, and Delta Airlines, all of whom trust us to deliver best-in-class outcomes for their employees globally. With our innovative platform, we’ve been able to generate a net positive ROI for employers and we are the only company in our category to earn external validation of net savings for customers. We have raised capital from prominent investors including Generation Investment, Kinnevik, Tiger Global, Northzone, RRE Ventures, and many more. Thanks to their partnership and our latest Series E Funding, our current valuation has reached $3.3 billion. We’re just getting started—join us on our journey to make mental healthcare accessible to everyone, everywhere. We are looking for a customer-centric and detail-oriented Data Analyst II to join the Customer Reporting team. Reporting to the Director of Data Science and partnering with Product and Customer Success, you will be responsible for delivering custom and standard reporting that demonstrates the impact of Spring Health to its customers. You will collaborate closely with Customer Success and Subject Matter Experts to refine Spring’s storytelling strategy and data artifacts. This role is expected to support a combination of ad hoc requests and dashboard development. This is a full-time, hybrid role based in Spring’s San Francisco hub at 2 Embarcadero Center, with an expectation to be in the office 2 to 3 days per week. Periodic travel of up to 25% is expected for team collaboration and company events. If you are passionate about using data to create meaningful impact and thrive in a dynamic, customer-focused environment, we would love to hear from you.

Requirements

You are strong with SQL and are able to effectively query data across many sources
You have 3+ years of working experience working with data, data visualization, and dashboarding tools (e.g., Looker, PowerBI, Tableau, etc.)
Strong analytical skills and a keen eye for detail
You focus on impact, finding the things you can deliver that deliver the most value for your stakeholders
You have exceptional communication skills, are comfortable explaining technical concepts to a non-technical audience
You are humble, highly motivated, and thrive in fast-paced environments
You have a passion for successfully navigating ambiguous problem areas and learning new approaches
You are passionate about changing the face of mental health care, and Spring Health’s mission to remove all barriers to mental health resonates with you
Ability to travel periodically (<25%)

Nice To Haves

Prior experience with R is nice to have
Prior experience with dbt is nice to have

Responsibilities

Delivering analyses and dashboards to customers and internal stakeholders they need to tell compelling stories about Spring Health’s impact
Diving into different data sources, quickly building expertise on what is possible, and developing creative solutions based on your stakeholder’s needs
Developing a deep understanding of our products and how we tell the story of their impact to customers
Collaborate with Product to inform how we evolve our customer data story and expand our standard suite of reporting
Surface opportunities to automate and scale commonly requested reports and data sets
Become an expert working with our data stack including Snowflake, Looker, dbt, and Hex

Benefits

Health, Dental, Vision benefits start on your first day at Spring. You and your dependents also receive access to One Medical accounts HSA and FSA plans are also available, with Spring contributing up to $1K for HSAs, depending on your plan type.
Employer sponsored 401(k) match of up to 2% for retirement planning
A yearly allotment of no cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents.
We offer competitive paid time off policies including vacation, sick leave and company holidays.
At 6 months tenure with Spring, we offer parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents.
Access to Noom, a weight management program—based in psychology, that’s tailored to your unique needs and goals.
Access to fertility care support through Carrot, in addition to $4,000 reimbursement for related fertility expenses.
Access to Wellhub, which connects employees to the best options for fitness, mindfulness, nutrition, and sleep in one subscription
Access to BrightHorizons, which provides sponsored child care, back-up care, and elder care
Up to $1,000 Professional Development Reimbursement a year.
$200 per year donation matching to support your favorite causes.