Data Analyst, Engagement & Pipeline – Campaign

St. Olaf College • Northfield, MN

3d • $50,000 - $58,000 • Hybrid

About The Position

Position Title: Data Analyst, Engagement & Pipeline – Campaign. Department: Advancement Operations and Strategy. Classification: Exempt. FTE: 1.0. Work Schedule: The standard 40-hour work schedule is Monday - Friday, 8:00 am - 5:00 pm; flexible work arrangements can be proposed and are subject to approval by HR and relevant supervisors; occasional evening or weekend work as need required Work Location: Hybrid. Remote 1 – 2 days a week. Will work on campus fully for the first three months. Salary Range: $50,000 - $58,000. Essential Job Duties: Data Coding, Management, & Integrity. Serve as subject matter expert for engagement data in the system of record with primary focus on time, talent, and communication, as defined in CASE metrics & internal data definitions. Document & enforce standard business procedures for coding engagement data into system of record; monitor & train division staff on data coding to ensure accurate tracking of engagement. Work with communications & records teams to improve contactable alumni count through re-subscription campaigns, spam verifications, and accurate, transparent, & compliant communications preferences coding. Oversee special data hygiene initiatives related to engagement, including employment updates & email/address research; serve as point person for outside vendors. Monitor & work with AOS senior staff to integrate new sources for engagement data into system of record with focus on establishing mutually beneficial relationships with campus partners & the Alumni & Parent Engagement Office. In collaboration with senior AOS staff, execute & monitor engagement data imports, exports, and integrations, resolving discrepancies to ensure accuracy; serve as data hygiene oversight lead for Gravyty, Cerkl, Mythos products, & others that contribute to Communication scoring. Data Analytics & Reporting. Convert engagement data into actionable business knowledge in support of campaign strategies and goals. Examples include: standard and custom reports, dashboards (Looker Data Studio), and lists. Serve as oversight lead for surveying of constituent base, working with outside vendors & campus partners as needed (including MarComm and IE&A). Work with new Volunteer Manager & AOS Director to develop & code high-value volunteer portfolio into system of record. Serve as reporting lead for yearly submission of data to CASE Insights on Alumni. Collaborate with campaign committee to support division-level reporting on engagement for the upcoming comprehensive campaign. Support engagement-related segmentation efforts, including executing yearly coding of Alumni Age Segments, Alumni Typing segments, & Time/Talent/Treasure/Engagement Continuity coding into the system of record. Serve as back-up support to Senior Associate Director for custom list building requests. CRM & Technology Optimization. Train division staff on data tools, CRM functionality, and best practices related to engagement. Identify enhancements to CRM to meet evolving needs. Assist Slate Captains through specific duties related to CRM conversion to Slate for Advancement: Test & validate engagement data in Slate, including engagement-related reporting & communications preferences (dashboards, lists, relevant Deliver module functions). Test new automations around engagement data in Slate. Work with outside vendors to develop & train into on-going management of new constituent-facing portals (alumni portal, volunteer portal, crowdfunding/Giving Pages). Data Governance Serve as AOS liaison to Alumni & Family Engagement office & Data Governance Committee, for engagement-related data consulting around policy & procedure development. Complete and meet deadlines for required training and performance management cycle. Perform other duties as assigned. Supervision Received and Exercised: Reports to the Director of Advancement Operations and Strategies. This position supervises staff and student workers. Required Qualifications: Education: Bachelor’s degree or equivalent work experience, preferably in fundraising or higher education. Experience: 3+ years of experience in a data or fundraising-related role using a CRM. Preferred Qualifications: Education: Bachelor’s degree or equivalent work experience, preferably in fundraising or higher education. Experience: 5+ years of experience in a data or fundraising related role using a CRM. Prerequisites: Employment in this position is conditioned upon successful completion of a background check which may include: criminal background checks, reference checks, verification of work history, verification of any required academic credentials, licenses, and/or certifications, a motor vehicle check, verification of DOT certification, a credit check, employment eligibility verification, and/or a pre-employment physical. Whether a background check is deemed successfully completed will be at the sole discretion of St. Olaf College. Please note, St. Olaf College reserves the right to conduct periodic background checks at its sole discretion. Disclaimer: This position may require you to report early, stay late or work different shifts depending on staffing levels. It may also require you to perform all essential job functions whenever needed and during campus emergencies when necessary. This job description is for general information purposes. It is not intended to list all duties and responsibilities of the position. This job description is subject to change at any time by St. Olaf College, with or without prior notice. Review of applications begins immediately and continues until the hire is complete. We accept only online applications.

Requirements

• Bachelor’s degree or equivalent work experience, preferably in fundraising or higher education.
• 3+ years of experience in a data or fundraising-related role using a CRM.
• Employment in this position is conditioned upon successful completion of a background check which may include: criminal background checks, reference checks, verification of work history, verification of any required academic credentials, licenses, and/or certifications, a motor vehicle check, verification of DOT certification, a credit check, employment eligibility verification, and/or a pre-employment physical.

Nice To Haves

• Bachelor’s degree or equivalent work experience, preferably in fundraising or higher education.
• 5+ years of experience in a data or fundraising related role using a CRM.

Responsibilities

• Data Coding, Management, & Integrity
• Data Analytics & Reporting
• CRM & Technology Optimization
• Data Governance
• Complete and meet deadlines for required training and performance management cycle.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 501-1,000 employees