D365 Business Analyst
About The Position
Visual Comfort & Co. is the premier resource for decorative and architectural lighting, ceiling fans, system controls and automated shading solutions from the most influential designers in the world. We are proud to offer a market-leading range of premium products across categories, styles and price points, remaining committed to beautiful design and, above all, a world-class customer experience. Reporting directly to the Senior Director Retail Systems within the IT department, the D365 Business Analyst – Support Focus is responsible for supporting the day-to-day operation and continuous improvement of the Microsoft Dynamics 365 environment, with a strong emphasis on Finance & Operations (F&O). Duties include serving as the primary functional liaison between business users, the D365 Administrator, and technical teams, ensuring support requests, incidents, and enhancements are clearly defined, prioritized, and resolved.
Requirements
- Bachelor’s degree in Business, Information Systems, Information Technology, or a related field.
- Minimum of 4–6 years of experience working with Microsoft Dynamics 365, preferably Finance & Operations.
- Proven experience in a Business Analyst, Functional Analyst, or ERP support role.
- Strong understanding of D365 F&O functional areas such as Finance, Supply Chain, Procurement, Sales, or Inventory.
- Hands-on experience supporting D365 operations, including batch jobs, workflows, security roles, and data management.
- Experience building, supporting, or governing customer-facing ERP documents.
- Familiarity with ITSM processes and service desk tools.
- Strong analytical, problem-solving, and documentation skills.
- Excellent communication skills with the ability to translate technical concepts for business users.
- Available to work a flexible schedule including weekends, early mornings, late evenings
- Equivalent combinations of education and experience will be considered for this role
Nice To Haves
- Lasernet experience preferred.
- Working knowledge of D365 data structures, integrations, and reporting.
- Microsoft Dynamics 365 certifications (e.g., MB-300 or functional certifications) are highly desirable.
Responsibilities
- Act as the primary functional point of contact for D365 support requests, incidents, and defects.
- Triage, analyze, and document support issues, including reproduction steps, business impact, and prioritization.
- Collaborate with business stakeholders to understand operational challenges and translate them into functional requirements or support enhancements.
- Perform root-cause analysis on recurring or high-impact issues and recommend long-term solutions.
- Own the Lasernet platform, including configuration, maintenance, troubleshooting, and coordination of updates.
- Own and govern all customer-facing documents generated from D365, including invoices, packing slips, confirmations, and statements.
- Partner with development and technical teams to design, test, and validate fixes and enhancements.
- Support user acceptance testing (UAT), regression testing, and post-deployment validation.
- Assist with data-related troubleshooting, including DMF imports/exports, validation, and reconciliation.
- Maintain functional documentation, knowledge base articles, and support runbooks.
- Analyze trends in support tickets to identify opportunities for process improvement and system optimization.
- Work closely with the D365 Administrator to support releases, platform updates, and environment stability.
- Exhibits and adheres to established company values and support standards.
Benefits
- Work-Life Balance: Monday – Friday, 8:00am – 5:00pm
- Training & Development: A comprehensive and structured training program, complemented by ongoing education and opportunities for career advancement.
- Paid Time Off: Generous vacation accrual and paid time off policies.
- Holidays: 7 paid holidays per year, in addition to 2 floating holidays.
- Compensation: Competitive compensation plan
- Health Benefits: Visual Comfort pays the majority of employees medical, vision, and dental coverage, available starting the first of the month following your start date.
- Insurance: Company-provided life insurance and short-term disability coverage.
- Retirement: 401(k) plan with company matching up to 4%, available beginning the first of the month following your hire date.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
