Cybersecurity Manager (ServiceNow Enablement / Adoption)
About The Position
Truist is seeking a Cybersecurity Manager to lead internal enablement and adoption efforts across ServiceNow modules including Vulnerability Response (VR), Security Operations (SecOps), Application Security (AppSec), and Secure Configuration. This role is centered on driving user engagement, improving content quality, and supporting internal customers through training and process alignment. Technical discoveries made through enablement activities will be handed off to engineering teams for enhancement and break-fix implementation.
Requirements
- Bachelor's degree and six to eight years of experience in systems engineering or administration or an equivalent combination of education and work experience
- Deep specialized and/or broad functional knowledge in applied enterprise information security technologies including but not limited to firewalls, intrusion detection/prevention systems, network operating systems, identity management, database activity monitoring, encryption, content filtering, and Mainframe security
- Previous experience in leading complex IT projects
Nice To Haves
- 3+ years of experience working with ServiceNow modules such as VR, SecOps, AppSec, or Secure Configuration.
- Proven experience in enablement, training, and content development for technical platforms.
- Strong communication, facilitation, and stakeholder engagement skills.
- Familiarity with ServiceNow platform capabilities and lifecycle, even if not hands-on.
- Experience working with internal customers in a large enterprise environment.
- ServiceNow certifications (CSA, CIS-VR/SIR) or cybersecurity certifications (CISSP, CISM) are a plus.
- Experience in identifying process improvement opportunities and translating them into actionable insights.
Responsibilities
- Develop and maintain high-quality content and documentation for ServiceNow modules.
- Lead end-user training, onboarding, and enablement sessions tailored to internal cybersecurity teams.
- Promote adoption through workshops, knowledge articles, and targeted communications.
- Identify and address gaps in understanding, usage, and process alignment.
- Conduct feedback sessions and usage reviews to uncover friction points and improvement opportunities.
- Document findings and collaborate with engineering teams to support prioritization of enhancements and fixes.
- Maintain a feedback loop between end users and technical teams to ensure continuous improvement.
- Build strong relationships with internal stakeholders across cybersecurity, risk, and IT operations.
- Facilitate cross-functional discussions to align ServiceNow usage with business objectives.
- Support governance and standardization efforts across modules and teams.
Benefits
- Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
- Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
- Depending on the position and division, this job may also be eligible for Truist's defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Industry
Credit Intermediation and Related Activities
Number of Employees
5,001-10,000 employees
