Cyber IT Specialist - 1st shift

Peraton • Beltsville, MD

12d • $66,000 - $106,000

About The Position

Peraton is seeking a Cyber IT Specialist to become part of Peraton's leading cyber and technology security experience to enable innovative, effective, and secure business processes. Location: Beltsville, MD. This is for the first shift, from 6:00 AM - 2:00 PM, EST. What you’ll do: Monitor email for service requests and respond within 30 minutes of receipt. Clearly and accurately detail, monitor and track all work through events logged and resolved in government furnished ITSM tool (ticketing system). Diagnose and resolve customer reported system incidents, problems, and events. Keep users apprised of incident and resolution status. Implement industry recognized ITSM processes to support organizational increase on high reliable IT services. Provide status and outage communication via the phone system, email communication, and applicable web sites within 15 minutes of identification. Coordinate and/or maintain call back lists, escalation lists, special events, etc., with appropriate customer representative and COR. Develop, maintain, and implement a Major Incident Response (MIR) plan to support priority service restoration, stakeholder & Government awareness, and escalation path for significant service degradations as outlined by the Government. Provide service restoration support to include implementing corrective action on documented/known issues, escalating issues for support, and acting as incident coordinator maintaining incident journals, setting up conference calls, contacting and coordinating support with Security Tools SMEs, managing service degradation notifications. #DSCM

Requirements

• Bachelor’s degree and a minimum of 2 year of relevant experience. An additional 4 years of experience may be substituted in lieu of degree.
• Possess ONE of the following certifications: CCNA Security, CEH, CISSP, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP.
• Strong customer service skills.
• Ability to support 24x7x365 system monitoring, customer, and technical support role.
• Must be able to support 1st Shift - 6:00 am - 2:00 pm.
• Willing to work the first shift, from 6:00 AM - 2:00 PM, EST.
• U.S. citizenship required.
• An Active Secret security clearance.
• The ability to obtain a final Top Secret security clearance.

Responsibilities

• Monitor email for service requests and respond within 30 minutes of receipt.
• Clearly and accurately detail, monitor and track all work through events logged and resolved in government furnished ITSM tool (ticketing system).
• Diagnose and resolve customer reported system incidents, problems, and events.
• Keep users apprised of incident and resolution status.
• Implement industry recognized ITSM processes to support organizational increase on high reliable IT services.
• Provide status and outage communication via the phone system, email communication, and applicable web sites within 15 minutes of identification.
• Coordinate and/or maintain call back lists, escalation lists, special events, etc., with appropriate customer representative and COR.
• Develop, maintain, and implement a Major Incident Response (MIR) plan to support priority service restoration, stakeholder & Government awareness, and escalation path for significant service degradations as outlined by the Government.
• Provide service restoration support to include implementing corrective action on documented/known issues, escalating issues for support, and acting as incident coordinator maintaining incident journals, setting up conference calls, contacting and coordinating support with Security Tools SMEs, managing service degradation notifications.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees