Cyber IT Specialist – 3rd Shift

Peraton•Beltsville, MD

7d•$66,000 - $106,000

About The Position

Peraton is currently hiring a Cyber IT Specialist – 3rd Shift to become part of Federal Strategic Cyber sector providing leading cyber and technology security experience to enable innovative, effective and secure business processes. Location: Beltsville, MD. 3rd Shift - 10:00 PM – 6:00 AM, EDT; will include specific days scheduled at the discretion of the Shift Lead. In this role, you will: Support the Customer Service and Technical Support Team. Will need to work a 10:00 PM – 6:00 AM shift, with specific days scheduled at the discretion of the Shift Lead. Monitor email for service requests and respond within 30-minutes of receipt. Clearly and accurately detail, monitor and track all work through events logged and resolved in government furnished ITSM tool (ticketing system). Diagnose and resolve customer reported system incidents, problems, and events. Keep users appraised of incident and resolution status. Implement industry recognized ITSM processes to support organizational increase on high reliable IT services. Provide status and outage communication via the phone system, email communication, and applicable web sites within 15-minutes of identification. Coordinate and/or maintain call back lists, escalation lists, special events, etc., with appropriate customer representative and COR. Develop, maintain, and implement a Major Incident Response (MIR) plan to support priority service restoration, stakeholder & Government awareness, and escalation path for significant service degradations as outlined by the Government. Provide service restoration support to include implementing corrective action on documented/known issues, escalating issues for support, and acting as incident coordinator maintaining incident journals, setting up conference calls, contacting and coordinating support with Security Tools SMEs, managing service degradation notifications.

Requirements

Bachelor’s degree and minimum of 1 year of relevant experience. An additional 4 years of experience may be substituted in lieu of degree requirement.
Possess ONE of the listed certifications below: CCNA Security; CEH; CISSP; CySA+; GICSP; GSEC; Security+ CE; CND; SSCP
Ability to support 24x7x365 system monitoring, customer, and technical support.
U.S. citizenship required.
An active Secret security clearance is required.
The ability to obtain a final Top Secret security clearance.

Responsibilities

Support the Customer Service and Technical Support Team.
Monitor email for service requests and respond within 30-minutes of receipt.
Clearly and accurately detail, monitor and track all work through events logged and resolved in government furnished ITSM tool (ticketing system).
Diagnose and resolve customer reported system incidents, problems, and events.
Keep users appraised of incident and resolution status.
Implement industry recognized ITSM processes to support organizational increase on high reliable IT services.
Provide status and outage communication via the phone system, email communication, and applicable web sites within 15-minutes of identification.
Coordinate and/or maintain call back lists, escalation lists, special events, etc., with appropriate customer representative and COR.
Develop, maintain, and implement a Major Incident Response (MIR) plan to support priority service restoration, stakeholder & Government awareness, and escalation path for significant service degradations as outlined by the Government.
Provide service restoration support to include implementing corrective action on documented/known issues, escalating issues for support, and acting as incident coordinator maintaining incident journals, setting up conference calls, contacting and coordinating support with Security Tools SMEs, managing service degradation notifications.