CX Systems & Automation Design

Ringcentral, Inc.•Denver, CO

36d•$75,600 - $108,000•Hybrid

About The Position

This is a hybrid position requiring 4-days a week in the office Say hello to opportunities. It's not everyday that you consider starting a new career. We're RingCentral, and we're happy that someone as talented as you is considering this role. First, a little about us, we're a $2 Billion annual revenue company with double digit Annual Recurring Revenue (ARR) and a $93 Billion market opportunity in UCaaS, Contact Center and AI-powered adjacencies. We invest more than $250 million annually to ensure our AI-enabled technology and platforms meet or exceed the needs of our customers. RingSense AI is our proprietary AI solution. It's designed to fit the business needs of our customers, orchestrated to be accurate and precise, and built on the same open platform principles we apply to our core software solutions. This is where you and your skills come in. We're currently looking for a CX Systems & Automation Design. RingCentral is transforming how we solve systemic customer experience challenges. We're seeking a CX Systems & Automation Design specialist to support our framework for identifying, analyzing, and permanently resolving recurring system issues that impact customer satisfaction. This role is ideal for a recent graduate or early-career professional who combines process optimization thinking with technical curiosity and AI fluency. You'll have the autonomy to redesign workflows, implement solutions, and directly impact how we serve our customers.

Requirements

Bachelor's degree in Business, Industrial Engineering, Information Systems, or related field (or equivalent experience)
Strong process thinking-you naturally see workflows, bottlenecks, and optimization opportunities
Technical aptitude with enthusiasm for AI tools, automation, and data analysis
Comfort with ambiguity and ability to structure problems independently
Excellent communication skills-you can explain complex processes to both technical and executive audiences
Bias toward action and execution, not just analysis
Experience with process mapping tools, data visualization, or project management

Responsibilities

Redesign Core Processes: Map current-state workflows, identify inefficiencies, and design future-state solutions that eliminate root causes of customer issues
Own Solution Development: Take ownership of specific workstreams within our systematic issue resolution framework, from discovery through implementation
Leverage AI & Technology: Apply AI tools and automation to scale process improvements and enhance issue detection and resolution
Drive Cross-Functional Change: Partner with Customer Experience, Engineering, Product, and Operations teams to implement sustainable solutions
Measure Impact: Define success metrics, track improvements in NPS and customer satisfaction, and communicate results to leadership
Innovate Continuously: Identify emerging issues through data analysis and customer feedback, proactively designing preventative solutions

Benefits

Comprehensive medical, dental, vision, disability, life insurance
Health Savings Account (HSA), Flexible Spending Account (FSAs) and Commuter benefits
Voluntary supplemental health coverage and life insurance
401K match and ESPP
Paid time off and paid sick leave
Paid parental and pregnancy leave
Family-forming benefits (IVF, Preservation, Adoption etc.)
Emergency backup care (Child/Adult/Pets)
Employee Assistance Program (EAP) with counseling sessions available 24/7
Free legal services that provide legal advice, document creation and estate planning
Employee bonus referral program
Student loan refinancing assistance
Employee 1:1 coaching, perks and discounts program