CX AI & Automation Internship

Gusto • Denver, CO

1d • Hybrid

About The Position

Our CX AI & Automation Internship is a 12-week hybrid summer experience focused on helping Gusto’s Customer Experience (CX) organization automate jobs-to-be-done, scale smartly, and design systems that deliver service customers love. As a CX Intern, you’ll work at the intersection of AI , automation , and operational design . You’ll take on a scoped project focused on identifying and automating recurring workflows across our CX teams, contributing directly to Gusto’s AI-Native Transformation. You’ll experiment with tools, build prototypes, test automations, and help us redesign how work gets done — freeing up time for teams while elevating customer quality. You’ll collaborate closely with cross-functional partners across CX, Product, Engineering, and Finance, and be mentored by leaders shaping the future of customer operations. Please note: We’ll be offering only one cohort start and end date (May 18 - August 7, 2026). Deadline to Apply: January 2, 2026

Requirements

• Students pursuing a BS or MS in Business, Operations Management, Information Systems, Computer Science, Industrial Engineering, or related fields (expected graduation Dec 2026–Jun 2029)
• Strong analytical and problem-solving skills with attention to detail, creativity, and speed of learning
• Familiarity with Excel/Google Sheets , BI tools (e.g., Tableau), and collaboration platforms (e.g., Notion, Asana, or similar)
• Demonstrated interest or hands-on experience with AI tools (e.g., ChatGPT, Cursor, Notion AI)
• A mindset for using technology to improve human work — you enjoy experimenting, prototyping, and teaching others
• Strong communication and collaboration skills; comfortable working cross-functionally
• U.S. work authorization required (no sponsorship available)
• Hybrid role requiring 2+ days/week in one of our offices (relocation assistance provided)

Nice To Haves

• No advanced degree (MBA/MS) required — we’re looking for someone intellectually curious, unconstrained, and excited to build

Responsibilities

• Identify high-volume recurring “jobs to be done” across CX teams and design automations or workflows to simplify or eliminate them
• Prototype AI-assisted solutions (e.g., process automations, workflow helpers, copilots, routing logic, SOP generators) using tools like ChatGPT, Cursor, Notion AI, or internal systems
• Analyze CX data (efficiency, quality, customer sentiment) to spot patterns and opportunities for automation
• Document and improve current-state processes , SOPs, and tooling flows with an eye toward scalability and clarity
• Partner cross-functionally with Product, Engineering, Finance, and CX teams to test, validate, and launch improvements
• Experiment with AI and productivity tools , share learnings, and contribute to CX’s AI-Native playbook.
• Bring research and insights on emerging trends in AI, automation, and customer operations to inform Gusto’s transformation roadmap

What This Job Offers

• Career Level: Intern
• Number of Employees: 1,001-5,000 employees