Cx Specialist I

Rural Telephone Service Company Inc • Phillipsburg, KS

2d

About The Position

Nex-Tech is seeking an outgoing, customer-focused individual to join our Customer Experience team! As a Cx Specialist, you’ll help customers discover and connect with the Nex-Tech products and services that make their lives easier. In this role, you’ll assist with sales and promotions, prepare customer contracts, process payments, and provide solutions for billing or account questions; all while building relationships that strengthen our communities. This position offers a dynamic, people-centered environment and the opportunity to work in various Nex-Tech offices across our service area.

Requirements

• Excellent customer service and communication skills
• Proficiency with computers and basic office software (Word, Excel, databases)
• Ability to listen, identify customer needs, and recommend solutions
• Outgoing personality and strong problem-solving skills
• Community-minded approach and willingness to collaborate with others
• High school diploma or equivalent (required).

Nice To Haves

• One year of customer service, telephone sales, or related experience (preferred).
• Bilingual (English/Spanish) a plus.

Responsibilities

• Sell and promote Nex-Tech products and services to meet customer needs
• Prepare contracts and process customer payments
• Assist customers with billing questions, account adjustments, and service inquiries
• Build and maintain strong customer relationships
• Occasional weekly travel may be required to support other Nex-Tech office locations.

Benefits

• 401(k): 4% flat company contribution + up to 6% match
• Insurance: Full coverage Health, Vision, and Dental Insurance, with up to $6,000 Health Savings Contribution option
• Time Off: Paid vacation and sick leave, with carryover
• Perks: Free Nex-Tech Internet and discounted services
• Compensation: Performance-based annual raise, profit-sharing bonus, and commission opportunities in this role
• Support: Paid maternity leave, professional development tools, and much more

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED