CX Project Manager

Skyline Displays Inc.

98d•Remote

About The Position

Skyline Displays is seeking a highly organized and client-focused Project Manager responsible for managing client projects from initiation to completion. This role ensures timely delivery, budget adherence, and exceptional client satisfaction through proactive communication, coordination, and problem-solving. The ideal candidate will thrive in a collaborative environment, demonstrate strong attention to detail, and maintain a client-first mindset. This position is critical to ensuring seamless project execution, efficient communication between internal teams, and high-quality outcomes for Skyline’s clients.

Requirements

Education: Bachelor’s degree in Business Administration, Marketing, or a related field preferred.
Experience: Minimum of 2 years in a Client Service Coordinator, Project Coordinator, or similar role.
Skills: Strong organizational and interpersonal skills, with proven experience managing client relationships and multitasking in fast-paced environments.
Attributes: Energetic, detail-oriented, and capable of managing multiple priorities while maintaining focus on quality and client satisfaction
Client Service Excellence: Demonstrated ability to build and maintain productive client relationships, anticipate needs, and deliver outstanding service.
Collaborative Execution: Proven success working cross-functionally to achieve shared goals and streamline project processes.
Industry Knowledge: Ability to interpret construction drawings, setup prints, and design models, translating them into actionable project plans.
Effective Communication: Strong written and verbal communication skills, capable of tailoring messages to diverse audiences.
Results Orientation: Skilled in managing multiple projects under tight deadlines while maintaining accuracy and quality.
Organizational Strength: Highly detail-oriented with excellent prioritization and time management skills.
Technical Proficiency: Experienced with Microsoft Office and familiar with project management tools such as Microsoft Project, Visio, Smartsheet, SAP, Power BI, or Jira.
Adaptability: Flexible, open to feedback, and committed to continuous learning and professional growth.

Nice To Haves

PMP or CAPM certification is a plus.

Responsibilities

Client Engagement: Serve as the primary contact for a portfolio of mid-level clients, managing expectations and maintaining strong relationships throughout the project lifecycle.
Project Management: Oversee all phases of client projects, ensuring timely delivery, budget compliance, and alignment with client specifications and quality standards.
Communication: Maintain regular client communication, provide progress updates, and address inquiries to ensure overall satisfaction.
Cross-Functional Coordination: Collaborate with Sales, Account Management, and Operations teams to remove process bottlenecks and ensure smooth project execution.
Documentation Management: Develop and maintain comprehensive project documentation to ensure clarity, accuracy, and accessibility across teams.
Problem-Solving: Monitor project progress, identify and resolve issues proactively, and apply best practices to ensure successful outcomes.
Quoting and Approvals: Gather project costs from vendors and internal teams to create quotes and facilitate approval processes with clients.
Invoicing Support: Partner with the commercial, key account, and finance teams to ensure accurate and timely invoicing.
Budget Management: Assist in preparing project proposals and estimates; monitor budgets and maintain P&L documentation to ensure financial alignment.
Client Management: Act as a point of escalation for client concerns, ensuring timely and effective resolutions that strengthen relationships.
Change Order Management: Identify, document, and manage client change orders to ensure timely execution and proper internal coordination.
Fee Preparation: Prepare and manage exhibit storage fees, prep in/out fees, I&D supervision, and freight quotes; monitor returns and follow-up as needed.
Reporting & Analysis: Generate regular reports on client satisfaction and project outcomes, identifying areas for process improvement.
Travel: Willingness to travel as required for project fulfillment.