Qualtrics CX Survey Manager

U.S. Bank • Minneapolis, MN

3d

About The Position

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One. Job Description The CX Systems Program Manager is responsible for working with insight consultants and researchers by transforming their research and insights needs into survey programming and dashboard builds. This is an individual contributor role that will be part of a dynamic team of individuals that provide similar work for other business units.

Requirements

• Bachelor's degree, or equivalent work experience
• 3+ years of experience in project management activities

Nice To Haves

• Advanced experience using Qualtrics is a must. Considered a plus: Qualtrics CX certification
• Experience with Directories, APIs and Qualtrics workflows
• Knowledge of HTML and JavaScript
• Strong organizational, problem solving and analytical skills
• Advanced knowledge of project management
• Excellent verbal and written communication skills

Responsibilities

• Translate customer research (CX) requirements into Qualtrics platform
• Program, build and test surveys, email templates, dashboards, and reports from the feedback platform
• Build workflows to automate tasks
• Collaborate with researchers and insight consultants in programming surveys
• Work with data/technology representatives in ensuring data and lists used are clean and complete
• Build ticketing protocols that will facilitate closed loop
• Manage the samples for each of these programs and ensure that automation is built to support a robust feedback platform

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level