CX Project Manager - Part Time

Knapsack

2d•Remote

About The Position

Customer Experience Project Manager - PART TIME, contract Location: Remote (U.S. only) About Us: Knapsack is a fast-growing SaaS company that is revolutionizing how the largest companies in the world design, deliver, and manage category-defining digital experiences. As we scale from ~20 to 50+ team members, we’re building a world-class team focused on customer outcomes, operational excellence, and product-led growth. The Role: The Customer Experience (CX) Project Manager (PM) is an essential operational leader and coordinator — working closely with key account stakeholders, deeply focused on execution, and instrumental in helping our customers realize the full value of their engagements. This role is about unlocking delivery velocity: not through strategic advisement or relationship building, but by ensuring projects run on time, maintaining immaculate delivery hygiene, and driving shared accountability across complex, high-stakes enterprise environments. You’ll work across the full project lifecycle — from kick-off to close-out — acting as the engine for the Sales, Services, and Product teams. You’ll manage timelines, orchestrate resources, activate cross-functional teams, and surface risks that keep Knapsack engagements on track. The ideal candidate has lived through complex project delivery and is ready to help others succeed — with a toolkit full of foresight, pragmatism, and rigorous organization. Fundamentally, this role is about advocating for the timeline, the budget, the quality, the process, the ROI, and always being a meticulous planner and servant leader of the efficient execution of digital product initiatives at enterprise scale. What Success Looks Like Projects consistently hit key milestones with minimal last-minute fire drills Delivery teams have clarity on priorities, timing, and dependencies Clients feel informed and confident in progress—even when timelines shift Delivery leads spend less time managing logistics and more time delivering value

Requirements

4–8+ years of experience in project or delivery management, ideally in: SaaS Professional services Consulting Digital or technical delivery environments
Experience managing long-running, multi-phase engagements
Comfortable working part-time across multiple concurrent projects
Strong written and verbal communication—clear, concise, and structured
Pragmatic, calm, and proactive under ambiguity

Nice To Haves

Experience with design systems, component libraries, or dev/design collaboration workflows
Experience supporting customer-facing or revenue-generating engagements
Familiarity with SaaS implementation, enablement, or change management projects
Prior contract or fractional PM experience

Responsibilities

Own project plans, timelines, and delivery milestones for active services engagements
Facilitate project kickoffs, recurring status check-ins, and milestone reviews
Track scope, dependencies, risks, and delivery health across engagements
Maintain clear documentation (project plans, RAID logs, action items, timelines)
Coordinate across internal teams (e.g., Solutions, CX, Product, Engineering as needed)
Ensure client expectations remain aligned with delivery reality
Flag risks early and drive mitigation plans
Support delivery leaders with capacity awareness and sequencing
Produce concise status updates for internal and client stakeholders

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