CX Ecosystem Development Manager for Top Partner Engagement

SAP•New York, NY

3d•$194,100 - $411,600•Hybrid

About The Position

We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed. As an Ecosystem Development Manager (EDM) at SAP for Customer Experience (CX), you will drive ecosystem development strategies, acting as a trusted consultant and thought leader for our top partners. Your role will be instrumental in guiding partner investments in SAP solutions, including Cloud LoB, Data, Business Technology Platform and Artificial Intelligence (AI). You will harness your expertise to foster relationships and influence partners to enhance their sales strategies, co-innovation projects, and implementation approaches. Additionally, you will ensure seamless coordination with SAP's account teams and the broader global partner network.

Requirements

5-10 years of experience in Business Development, Solution Advisory, or Partner Management, with over 5 years of specialized expertise in CX.
Strong networking skills with Solution Area-specific stakeholders and a proven track record of fostering successful partnerships.
A passion for cross-organizational collaboration and the ability to coordinate diverse stakeholders to nurture and advance partner relationships.
Exceptional strategic thinking with proven leadership in complex, global program and portfolio management.

Responsibilities

Be the Strategic Connector & Innovator:
Cultivate and maintain deep, strategic relationships with key CX contacts on the partner side and be the best networked individual in the partner's organization to maximize LoB outcomes.
Maintain a relationship map, including a clear overview of all relevant stakeholders, and their current perspective on SAP (e.g. detractor, promotor, neutral) to ensure transparency, alignment, and effective collaboration with CX leadership (e.g. CRO, CPO, CMO and others).
Partner with regional Customer Experience leaders as part of the SAP practice to ensure strong alignment, disciplined regional execution, and clear accountability for quarterly performance outcomes.
Drive Strategic Initiatives & Joint Business Planning:
Build an annual joint business plan specific for CX for all key partners, with clearly formulated goals, objectives and an execution plan in collaboration with the Seller Partner Manager.
Each plan will integrate with SAP's overall business objectives and include joint agreements on e.g. pipeline and bookings, target industries and accounts, solution experience, joint go-to-market initiatives, joint innovation (e.g. new AI use-cases or SAP Business Data Cloud Insight Apps), joint events, joint content strategy (e.g. white-papers, blogs, etc.), and joint thought leadership.
Establish go-to-market (GTM) strategies across partners, encouraging the adoption of SAP innovations and fostering expansion across lines of business towards comprehensive Business Suite coverage and develop Business AI adoption for CX.
Execution Engine & Foster Ecosystem Development:
Actively drive the execution of the business plan, by running weekly forecast calls, addressing issues in a constructive and productive manner (e.g. partner recommending competitive solutions in jointly aligned industries), navigating the partner and SAP organization to get the right people work on the most important initiatives, driving accountability, etc.
Collaborate with regional EDMs for CX and strategic Partner Managers to execute partner business plans, promoting investment in SAP's Cloud solutions and accelerating demand generation efforts.
Support partner readiness across the entire customer lifecycle, acting as a trusted advisor during pre-sales and post-sales activities.
Drive partner transformation, facilitating enablement programs to scale partners' cloud delivery practices and capabilities.
Ensure successful customer outcomes with smooth, high-quality go-lives, prioritizing partner implementation excellence and customer satisfaction.
Stay close to key deals:
Connect SAP account teams to the relevant account / industry / tech teams on the partner side to drive success in key pipeline deals.
Empower SAP account teams and partners to collaborate effectively, ensuring a mutual emphasis on the unique value and benefits of SAP solutions.
Work closely with partner network to identify and co-develop new business opportunities, expanding our shared strategic pipeline for mutual growth and success.