Custumer services Representative

Galileo Financial Technologies • Sandy, UT

5d • $16 - $20

About The Position

The CSR 1 role within the Customer Service organization is a dynamic role that provides consistent customer experience and complex problem-solving opportunities. The role serves as a value add to our clients and their customers. A Galileo Customer Service Representative will be responsible for providing best-in-class service by responding to Inbound inquiries concerning debit card transactions, products, services, disputes, fees, billing errors, payments, or any other requests related to the Galileo products; and act as a rapid response unit for special projects as assigned. This position is Mon-Fri 8:00am-4:30pm. Location: Utah

Requirements

• Prior Call Center experience
• Strong individual performance
• A High School Diploma or GED shows that you can stick to something or show the fortitude to finish a difficult task.
• Thorough and accurate in all you do so the customer and agent have the correct information
• Must be able to pass a criminal background check
• Bilingual in Spanish preferred

Nice To Haves

• Bilingual Candidates who are fluent in Spanish and English
• Call Center Background - 30 to 60 calls

Responsibilities

• Assisting our customers with issues that they may be having with their accounts and creating an amazing experience
• Understanding and evaluating customer questions in a 1-call resolution
• Take ownership of resolving member inquiries and attempt to foresee causes of additional inquiries
• Strong ability to overcome objections, deescalate inquiries and be genuinely empathetic in conversation with Customers

Benefits

• All roles are eligible for competitive benefits.
• More information about our employee benefits can be found in the link below.
• Benefits To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi & Galileo page!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED