Member Services Representative
About The Position
Why Join Our Team? At Crunch Fitness you’re not just greeting people at the front desk—you’re the face of the club and the first step in every member’s fitness journey. This isn’t a “side gig.” It’s a chance to build a stable, rewarding career in fitness, customer service, and sales. With a predictable schedule, steady pay, and a supportive team, you’ll have the structure you need to succeed—and the growth opportunities to go further. Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Looking to combine work, fitness and fun? Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job, it’s an opportunity to inspire others to reach their fitness goals. Our ‘No Judgments’ philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for. Crunch is a gym that believes in making serious exercise fun by fusing fitness and entertainment and pioneering a philosophy of No Judgments. Our gyms are packed with the latest state-of-the-art cardio and strength training equipment, weight room, full service locker rooms with showers, tanning booths, HydroMassage® bed, and an extensive schedule of Crunch’s signature classes including Zumba®, BodyWeb with TRX®, Yoga Body Sculpt, Belly Butt and Thighs Bootcamp, and more.
Requirements
- Strong communication skills and a professional, positive presence
- Customer service mindset and ability to connect with people
- Comfortable with computer systems and POS software
- Dependable, self-motivated, and excited about long-term growth
Nice To Haves
- Sales experience a plus, but not required—we’ll train you to succeed
Responsibilities
- Drive membership sales as your top priority through engaging conversations and solution-based selling
- Build strong relationships with prospects to connect them with the right membership or service package
- Promote and upsell retail products, training add-ons, and special offers to maximize value for members
- Convert phone inquiries into in-club visits and turn visits into new memberships
- Consistently hit and exceed personal and team sales targets—and celebrate the wins
- Process bookings and payments quickly and accurately while keeping the front desk professional and welcoming
- Maintain a clean, organized, and welcoming facility
- Support management with sales initiatives, promotions, and daily operations
Benefits
- Bonus based on performance
- Company parties
- Employee discounts
- Flexible schedule
- Free uniforms
- Training & development
- Wellness resources
- Consistent Schedule: Reliable weekly shifts you can plan your life around
- Steady Pay: hourly + commissions & bonuses (average $17.13–$20/hr)
- Free Membership: Unlimited Crunch workouts & group classes
- Career Path: Many associates grow into management or training roles
- Supportive Team Environment: Structured training, regular team meetings, and a no-judgment culture
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
