Custumer services Representative

Galileo Financial Technologies•Sandy, UT

6d•$16 - $20

About The Position

The CSR 1 role within the Customer Service organization is a dynamic role that provides consistent customer experience and complex problem-solving opportunities. The role serves as a value add to our clients and their customers. A Galileo Customer Service Representative will be responsible for providing best-in-class service by responding to Inbound inquiries concerning debit card transactions, products, services, disputes, fees, billing errors, payments, or any other requests related to the Galileo products; and act as a rapid response unit for special projects as assigned. This position is Mon-Fri 8:00am-4:30pm.

Requirements

Prior Call Center experience
Strong individual performance
A High School Diploma or GED shows that you can stick to something or show the fortitude to finish a difficult task.
Thorough and accurate in all you do so the customer and agent have the correct information
Must be able to pass a criminal background check
Bilingual in Spanish preferred

Nice To Haves

Bilingual Candidates who are fluent in Spanish and English
Call Center Background - 30 to 60 calls

Responsibilities

Assisting our customers with issues that they may be having with their accounts and creating an amazing experience
Understanding and evaluating customer questions in a 1-call resolution
Take ownership of resolving member inquiries and attempt to foresee causes of additional inquiries
Strong ability to overcome objections, deescalate inquiries and be genuinely empathetic in conversation with Customers

Benefits

All roles are eligible for competitive benefits.
More information about our employee benefits can be found in the link below.
To view all of our comprehensive and competitive benefits, visit our Benefits at SoFi & Galileo page!

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