Customer Value Agreement (Cva) Analyst

Carter Machinery Careers • Salem, VA

2d

About The Position

Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware, and Washington D.C., is hiring a Customer Value Agreement (CVA) Analyst. The CVA Analyst is responsible for working in coordination with the Fleet Services, CVA, Product Support and Sales teams to assist with quote entries for CVA Agreements (Parts Kits, PM’s, and TM&Rs), PSE’s (Rebuilds, Undercarriage) and Opportunities generated from Condition Monitoring (Inspections, Recommendations from Fleet Monitoring). Seeking candidates with High school diploma or equivalent; Strong mechanical aptitude, with heavy equipment experience preferred.

Requirements

• High school diploma or equivalent
• Strong mechanical aptitude, with heavy equipment experience preferred
• Excellent interpersonal and customer service skills
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Must be able to function well in a fast-paced environment
• Proficient or with a strong aptitude to learn, Microsoft Office Suite or related software
• Caterpillar CVA Tracking systems, DBS, BMTS, SalesForce
• Strong analytical aptitude
• Promote a positive customer experience
• Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way
• Regularly being required to sit and talk or hear
• Frequently required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms
• Occasionally lift and/or move up to 10 pounds
• Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus

Nice To Haves

• Strong mechanical aptitude, with heavy equipment experience preferred

Responsibilities

• Assist with quote entries for CVA Agreements (Parts Kits, PM’s, and TM&Rs)
• Assist with quote entries for PSE’s (Rebuilds, Undercarriage)
• Assist with quote entries for Opportunities generated from Condition Monitoring (Inspections, Recommendations from Fleet Monitoring)

Benefits

• Health, dental and vision insurance
• Paid time off
• 401(k), $0.75 to $1.25 match up to 6%
• Life and disability insurance
• In-house training instructors/programs
• Tuition reimbursement
• Employee referral bonus program
• Discounts: cellular phone service, computers, tooling, cars and trucks

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED