Customer Value Strategist (Remote)

CrowdStrike

2d•$57 - $90•Remote

About The Position

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you. About the Role: CrowdStrike is seeking a Customer Value Strategist to own and scale our Customer Value Program across Marketing, Sales, and Sales Enablement. This role will drive the strategy, execution, and measurement of business value initiatives that prove customer outcomes and accelerate sales cycles. You'll lead strategic initiatives such as developing benchmarks, creating enablement content, and establishing data-driven frameworks that demonstrate the quantifiable impact of the Falcon Platform. This is a fully remote position reporting to the Director, Value Strategy and Program.

Requirements

5+ years of experience in business value, sales operations, product marketing, or strategic program management within enterprise B2B SaaS
Proven track record developing strategies, benchmarks, and enablement in collaboration with Marketing and Sales teams
Strong project/program management skills with ability to manage multiple complex initiatives simultaneously in fast-paced environments
Data fluency: Comfortable with data analysis, building dashboards (Tableau, PowerBI, or similar), and translating data into actionable insights
Mastery of financial metrics (NPV, IRR, Payback, TCO) and value-based selling methodologies (MEDDPICC, Value Selling, etc.)
Excellent content creation and communication skills; ability to craft compelling narratives for technical and executive audiences
Advanced PowerPoint and Excel skills; experience with Salesforce, Gainsight, or similar platforms
High emotional intelligence and executive presence; comfortable presenting to senior leadership

Nice To Haves

Experience managing SaaS applications and collaborating with Product teams on requirements, roadmaps, and UX optimization
Background in cybersecurity or adjacent industries
Experience with customer success metrics and outcome-based selling

Responsibilities

Value Program & Stakeholder Management Proactively own business value workstreams from ideation through enablement to measurement, managing complex, cross-functional initiatives across Marketing, Field Sales, Sales Enablement, and Product teams
Strategically tackle problems and brainstorm solutions by understanding the cross-functional stakeholders and their needs
Build and maintain strategic relationships with stakeholders across the organization to drive "One CrowdStrike" alignment
Develop project plans, manage timelines, and drive accountability across multiple concurrent initiatives
Business Value Strategy & Content Development Design and build business value benchmark and customer outcome frameworks based on internal and external data sources such as Falcon Platform data, industry and analyst reports, and customer validated KPIs
Develop compelling business value narratives and enablement materials (playbooks, webinars, case studies) tailored to different audiences
Translate complex product technical capabilities into quantifiable business outcomes
Data Analysis & Insights Build and maintain dashboards that track program KPIs, customer outcomes, and business value metrics
Analyze customer data to identify trends, validate value propositions, and optimize value models
Monitor industry reports, research, and competitive trends; advise the Value Engineering team on model updates and optimizations
Demonstrate ROI and program impact through data-driven storytelling
Enablement & Optimization Enable field teams through targeted training, office hours, and just-in-time support
Provide technical and operational support for program tooling
Continuously optimize user experience and program effectiveness based on feedback and data

Benefits

Market leader in compensation and equity awards
Comprehensive physical and mental wellness programs
Competitive vacation and holidays for recharge
Paid parental and adoption leaves
Professional development opportunities for all employees regardless of level or role
Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections
Vibrant office culture with world class amenities
Great Place to Work Certified™ across the globe

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