Customer Training Instructor

Enlyte

1d•$50,000 - $75,000•Remote

About The Position

This is a full-time, remote position. Our software training instructors develop materials and provide virtual and occasional onsite end-user training for Mitchell products such as collision estimating and body shop management and insurance claims software to Mitchell clients in the collision repair and automotive insurance industries. They also serve as a subject matter expert in the review and creation of Mitchell’s product workflow guides, training material, and Help files. We value curiosity — our best trainers ask ‘why’ as often as they teach ‘how.

Requirements

High School Diploma
Understanding of automotive property damage insurance claim and/or body shop repair life cycle
Hands‑on experience with industry tools such as Mitchell Cloud Estimating, CCC ONE, Audatex, or internal carrier systems.
Ability to work under minimal supervision and has a high level of personal initiative
Strong oral, written, listening and presentation skills: must be comfortable leading virtual training and hands‑on exercises.
Microsoft Office Suite (Power Point, Teams, Outlook, Word)
Excellent Customer Service skills
Excellent Collaborative skills
Exceptional team player with high degree of integrity and professionalism
Ability to build relationships with customers, cross-functional teams, and internal personnel

Nice To Haves

Experience with Mitchell Cloud Estimating and/or Mitchell WorkCenter products a strong plus
Experience with Mitchell Cloud Repair product a plus
Other Mitchell Auto Physical Damage product experience a plus
Collision Repair Management software experience a plus
Basic use of artificial intelligence tools
Adult training experience
French-speaking a plus

Responsibilities

Utilize strong organizational skills and communication skills to facilitate end user customer training of Mitchell software applications via virtual instructor led training
Work on multiple projects of differing needs and scope simultaneously
Partner regularly with internal and external project management teams to plan, outline, create, deliver and maintain training agendas and materials
Provide follow-up support as needed
Continuously seek and support new approaches, practices and processes to improve the efficiency and quality of training services provided
Consult and assist customers with configuration of software and customer workflow based on user roles
Completes accurate and timely reporting of all customer correspondence and activity
Ability to travel on-site for the occasional in-person training, as needed
Work with customers of various sizes, in a variety of environments.
Performs other duties as assigned