Remote Training Instructor

BCA Financial Services•Nashville, TN

just now•Remote

About The Position

REMOTE POSITION - Actively Hiring LIFE IS SHORT, DO WORK THAT MAKES A DIFFERENCE BCA Financial Services, Inc. is looking for full-time Training Instructor to join our amazing Learning & Talent Development team. This is a Monday through Friday, full-time position between the hours of 8:00 AM – 5:00 PM (EST). Individuals who live in one of the following states are eligible for a remote opportunity: FL, GA, MO, NC, NE, SC, TN, TX, or VA. Summary / Objective: The Training Instructor plays a critical role within the organization, helping employees cultivate their talents to assure exceptional workforce preparation. Life at BCA: Our people are our most valuable asset, therefore we work hard to make each member of our organization feel supported and encouraged to have a healthy work-life balance. Because we want all our people to live their best lives, at home and at work. Here’s some of the great benefits we offer: Work from home

Requirements

High school diploma, some college coursework preferred
Minimum of two years’ experience developing adult learners, preferably in a contact center, customer service or financial recovery environment
Strong bias for the customer and employee journey
Strong verbal and written communication skills
Flexibility to adapt to shifting demands and competing priorities
High attention to detail
Experience in development and application of Adult Learning Principles
Perform basic troubleshooting with students to limit technology related delays (no audio, cannot see video, ETC.)
Proficient in MS Office
Have a quiet and private workspace
High speed internet with the ability to hardwire via 50 ft. ethernet cable from modem to your PC. Must be a sufficient speed to support video/web/audio and voice-over-IP (VoIP) (at least 20mbs download and 10mbs upload). Wi-Fi and hotspots are not supported.
You must meet all the technical requirements prior to the first day of training
You must live in one of the following states: FL, GA, MO, NE, NC, SC, TN, TX, or VA.

Responsibilities

Facilitate learning opportunities for new and existing employees
Present information to learners using a variety of adult centric instructional techniques and formats such as lecture, facilitated self-paced programs, simulations, role-playing, individual and group exercises, etc.
Deliver technical, soft skill, compliance, and customer service training through employee onboarding, continuing education, and ad hoc lessons
Assess development opportunities through observation, surveys, quality and skill assessments, and calibration with leadership, make recommendations to support continual improvement
Foster a learning environment that promotes the value of continuous improvement, always supporting the value employees offer
Incorporate the organization’s values in all staff development practices and interactions
Document training activities within the Learning Management System and monitor training completion reports
Pursue training and development opportunities; strive to continuously build knowledge and skills, share expertise with others
Assist in special projects and perform other duties at the discretion of leadership assigned to the Learning and Talent Development department

Benefits

Work from home
Monday through Friday work schedule
Medical, GAP, Dental, Vision, and Voluntary Life insurance
401k with a company match
Paid time off and Paid Holidays
Comprehensive interactive training programs to keep your skills sharp and advance your career
Additional supplemental insurance (Short-term disability, Accident Advantage Plan, Hospital Plan, etc.)

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