Technical Training Instructor

N C Machinery Co.•SeaTac, WA

1d•$109,700 - $134,100

About The Position

Are you looking for an opportunity to share your technical service knowledge and experience to mentor and guide service technicians to be safe and successful in their career? Do you have a passion for educating and coaching others, helping them to develop their skills and knowledge? We have an opening for a Service Training Instructor to join our Training and Development team, who will be responsible for designing, developing, and delivering technical training for our service department and regional customers. The position will be based out of our Tukwila, WA location but will be transferring to a new facility in Fife, WA in early 2027. The Service Training Instructor is a key role in ensuring that our employees are well-equipped to provide exceptional customer service and meet organizational standards.

Requirements

Must have valid driver’s license
High School diploma or equivalent
Minimum of 4-6 years' experience in a dealer service department or 2-4 year technical degree.
Must be PC literate including DBS, SIS, ServiceLink, Microsoft Word, Excel, and PowerPoint.
Requires strong organizational skills, goal setting, attention to detail maintaining accurate records
Must have experience developing and delivering training material.
Familiarity with our products sold and serviced.
Excellent verbal and written communication skills, self-motivated, and the ability to assess potential training needs.

Responsibilities

Collaborate and coordinate with Corporate Training Director and Service Managers/Supervisors and customers to identify and address technical service training needs.
Design and develop technical service training utilizing a variety of instructional methods and technologies
Provide technical service training through live in-person and online training sessions for the ongoing development of our employees and customers.
Review post-training evaluations to determine course effectiveness; implement changes to course material in order to improve learning solutions.
Coordinate with Training Administrative Assistant on logistical items for travel, scheduling, and printing of training materials as needed.
Staying current with the latest industry trends and technology, attend training and conferences as needed.
Traveling to local and remote locations across our territory as needed to provide training.

Benefits

Retirement: 401k w/ Company Match and Profit Sharing
Paid Time Off: Paid Vacation, Holiday & Sick Leave
Health Insurance: Premera Blue Cross Medical w/Telehealth & Dental
Vision Insurance: VSP Vision Insurance
Insurance: Company Paid Life, AD&D & Disability Insurance
Guidance Resources: Employee Assistance Program
Rewards: Quarterly Employee Recognition Cash Program
Discounts: CAT Products, Rental/Sales Discounts
Financial Access: Credit Union Membership is available
Growth/Stability: Career Growth Opportunities within a 4th Generation Family owned Company for over 96 years
Tenure: Seniority Bonus, starting at 5+ years
Talent Referral Program: Employee Referral Bonus