Customer Technology Specialist
About The Position
At BI WORLDWIDE, we are committed to creating belongingness, where D&I is a priority. We invite you to join us as we continue to expand our culture of inclusivity, collaboration, and authenticity together. We work a hybrid model (3 days in the office and 2 days work from home); this position is located in our Minneapolis Metro headquarters. Our Technology Solutions Group is seeking interest for a Customer Technology Specialist. Are you curious, proactive, and passionate about solving technical challenges? Do you thrive in fast-paced operations, love asking "why," and enjoy streamlining systems for greater efficiency? We're looking for candidates with hands-on experience in both operational and project-based tech environments to help drive efficiencies and support our day-to-day operations.
Requirements
- Understanding of data, data formatting.
- Comfortable using Excel and working with large data files.
- Analytical and problem-solving skills.
- Process oriented, with strong attention to detail.
- Excellent customer service and problem-solving skills.
- Strong communication skills.
- Ability to multi-task and adapt to changing priorities and assignments.
- Ability to multi-task and adapt to changing priorities and assignments.
- BA/BS or 2-year technical degree preferred, or equivalent experience.
Responsibilities
- Complete the ongoing operational tasks for projects, including but not limited to: project processing, report generation, data verification and distribution, web testing, web site content updates, data-related activities such as data file loads and data troubleshooting.
- Ensure the timely receipt and processing of all customer data and downstream application updates.
- Evaluate existing processes and aid in implementing improvements that drive efficiency and accuracy.
- Setup and verify website promotions, content and communications.
- Complete and maintain documentation of system procedures.
- Provide updates and escalation support for Customer Contact Center regarding program rules and application functionality.
- Communicate with the Customer Technology Manager/Application Director and technical team on program status, issues, and changes.
- Monitor and respond to client inquiries and escalations related to projects.
- Troubleshoot production data or site functionality issues.
- Use SQL to run ad-hoc reporting requests and research client questions and processing issues.
- Setup and monitor large, outgoing email blasts.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
1,001-5,000 employees
