Customer Technical Support and Product Development – North America (Location Flexible)

Alcoa • Knoxville, TN

1d • Hybrid

About The Position

Shape Your World At Alcoa, you will become an essential part of our purpose: to turn raw potential into real progress. The way we see it, every Alcoan is a work-shaper, team-shaper, idea-shaper & world-shaper. At Alcoa, you’re an essential part of our purpose: to turn raw potential into real progress. This is an opportunity for you to bring your wealth of experience to the team and help shape the future of sustainability with world-changing innovations and low-carbon technologies. You have the power to shape things to make them better. About the role: Deliver expert technical support to customers and Alcoa casthouses. Maintain close relationships with customers on various levels to support Alcoa’s sales activities. Visit customers when necessary to provide assistance, anticipate customer needs and manage quality issues. Advise on preventive maintenance and product configuration for optimal performance. Act as the technical link between sales and production, managing product approvals and qualifications. Support new product development with R&D and drive continuous improvement. Resolve quality issues quickly and effectively, minimizing risk and cost. Capture market intelligence to anticipate trends and future needs.

Requirements

• Degree in Metallurgy, Materials Science, Chemical Engineering, or similar (Master’s preferred).
• 5–10 years experience in metal processing or casting (aluminum preferred).
• Strong customer focus, communication, and analytical skills.
• Demonstrated critical thinking and analytical skills with experience developing and executing go-to-market for new products.
• Fluent in English (other languages is a plus).
• Ability to travel up to 50% of the time.

Nice To Haves

• Knowledge of extrusion, rolling, or casting is a plus.
• Fluent in English (other languages is a plus).

Responsibilities

• Deliver expert technical support to customers and Alcoa casthouses.
• Maintain close relationships with customers on various levels to support Alcoa’s sales activities.
• Visit customers when necessary to provide assistance, anticipate customer needs and manage quality issues.
• Advise on preventive maintenance and product configuration for optimal performance.
• Act as the technical link between sales and production, managing product approvals and qualifications.
• Support new product development with R&D and drive continuous improvement.
• Resolve quality issues quickly and effectively, minimizing risk and cost.
• Capture market intelligence to anticipate trends and future needs.

Benefits

• Competitive compensation packages, including pay-for-performance variable pay, recognition and rewards programs.
• 401(k), employer match up to 6%, additional employer retirement income contribution (no vesting period).
• Healthcare benefits: medical, Rx, dental, vision, flexible spending account, health savings account (generous employer contribution), life and accident insurance.
• Work-life balance programs: flexible work scheduling, hybrid/remote working.
• Paid time off: 15 vacation days prorated in the 1st year based on hire date, 12 paid holidays, 7 illness days, Care for Family leave up to 40 days, up to 5 bereavement days, maximum of 30 jury duty days, and up to 10 days annual training for military leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees