Customer Care Representative/Product Support Specialist - North America

Leapsome•New York, NY

3d•$80,000 - $88,000•Hybrid

About The Position

What is Leapsome? Leapsome is the AI-powered people platform revolutionizing HR for modern teams . Leapsome drives HR excellence and empowers high-performing teams by automating, connecting, and simplifying every HR process across the employee lifecycle — from onboarding and performance management to engagement and development. Built with ease of use in mind, our platform ensures high adoption by employees, managers, and People teams alike. Our purpose is to make work fulfilling for everyone , and our vision is to reshape the future of work by being the leading People platform for HR excellence and high-performing teams. We enable companies to create environments where people can achieve their goals, learn and grow together, and build genuine motivation & engagement. Trusted by thousands of organizations globally, Leapsome secured $60 million in Series A funding led by Insight Partners in March 2022. This funding allowed us to further develop our intelligent platform, create exceptional employee experiences, and expand into the US market. It’s an incredibly exciting time to join Leapsome and be part of reshaping the future of work! Your opportunity: Are you curious and eager to learn and grow? Looking for an opportunity to demonstrate and expand your skills in customer support and education? Passionate to shape the future of work and continuous learning with us? Leapsome offers an exciting opportunity for driven and ambitious people to join our team in New York.

Requirements

You have a university degree and work experience in a customer-facing role in startup and/or tech-related environments.
You quickly understand new tools and troubleshoot even complex technical problems efficiently and proficiently.
Genuine curiosity about AI and new technologies, with an eagerness to learn how they can enhance customer experience.
You clearly communicate solutions to customers, showing empathy and patience, and you are dedicated to providing excellent service.
You work effectively with team members and share knowledge.
You prioritize tasks and resolve issues within set timelines and quickly adapt to changes in products and workflows.
You are passionate about the future of work and continuous learning, and you want to join us in building an exceptional team and company to have a real impact.
You can strongly identify with our company values.

Nice To Haves

Experience with quality assurance in customer service and compliance monitoring is a plus.

Responsibilities

Delivering best in class support for all technical issues our users may face.
Hosting webinars and office hours
Contributing to make our internal processes and -structures scalable.
Enabling our Product Team to gain a better understanding of the user experience.

Benefits

Impact : Become part of a fast-growing scale-up taking over the People Performance & Enablement space by making work fulfilling for more than two million people by 2025
Teammates: Join a diverse and international team of talented, smart, and kind people
Feedback and recognition : We value feedback exchange and celebrating successes — big and small
Hybrid model: Enjoy our hybrid model by working from home or in our office (2 days per week) with a comfortable work-from-home budget
Flexible work: Experience a work-life balance with flexible hours and the option of working remotely within the USA for up to 2 months per year
Vacation: Take 30 vacation days every year, plus public holidays
Parental leave: Up to 6 weeks of 100% paid parental leave and an additional 6 weeks of paid leave for the birthing parent
Competitive package: Competitive salary, benefits, and a pre-IPO equity package
Financial wellness: Employer-sponsored 401(k), plus access to Origin, a financial wellness tool for your financial planning, advising, and support
Health care: Robust medical, dental, vision, and life and disability insurance plans. Additional perks include One Medical, telehealth services, and access for employees and dependents to a healthcare advocacy team.
Mental health: Access to 1:1 therapy sessions via our mental health partner, plus company workshops and learning pathways on topics like mindfulness and digital wellness
Wellness: Stay active and healthy with our company-sponsored wellness benefits
Learning and development: Develop your skills with a $2,000 annual development budget and dedicated time for learning
Commuter benefits