CUSTOMER SVC/SR DEPT LEADER
About The Position
The Customer Service/Senior Department Leader is responsible for creating an outstanding customer experience through exceptional service, embracing the Customer 1st strategy. This role involves establishing and maintaining a safe and clean environment to encourage customer returns, and achieving Front-end performance goals and best practices. The leader will drive the department in reaching sales and profit goals, monitor quality assurance standards, and direct and supervise all functions, duties, and activities for the Front-end department. They are also responsible for the execution of best practices, goals, and established standards for the department, and must demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion, and safety. Smith’s Food and Drug, based in Salt Lake City, Utah, merged with The Kroger Company in 1998 and serves customers in over 140 stores across multiple states. As part of the Kroger family, the company aims to 'Feed the Human Spirit' by bringing diverse teams together with a passion for food and people, creating amazing experiences for customers, communities, and associates. The company emphasizes providing opportunities for growth and success, offering a fresh opportunity for those seeking part-time positions or new career paths.
Responsibilities
- Embrace the Customer 1st strategy to create an outstanding customer experience through exceptional service.
- Establish and maintain a safe and clean environment that encourages our customers to return.
- Achieve the Front-end performance goals and best practices.
- Drive the department in reaching sales and profit goals established for the department.
- Monitor all established quality assurance standards.
- Direct and supervise all functions, duties and activities for the Front-end department.
- Responsible for the execution of best practices, goals and established standards for the department.
- Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.
Benefits
- A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision and prescription coverage, through company plans or collective bargaining agreement plans.
- Flexible scheduling in full- and part-time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
- Emotional and financial support with free counseling through our Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
- Valuable associate discounts on purchases, including food, travel, technology and so much more.
- Up to $21,000 in tuition reimbursement over your career, through our industry-leading Continuing Education program.
- Vast potential for growth, through an abundance of industry-leading training programs and diverse career pathways.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
