Customer Svc/Dept Leader
About The Position
The Customer Service/Department Leader is responsible for creating an outstanding customer experience through exceptional service and maintaining a safe and clean environment. This role involves directing and supervising all day-to-day functions, duties, and activities for the Front-end department, ensuring the execution of best practices, goals, and established Front-end standards. The leader is expected to embrace the Customer 1st strategy, encourage associates to deliver excellent customer service, and role model the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.
Requirements
- Effective communication skills
- Knowledge of basic math (counting, addition, and subtraction)
- Ability to handle stressful situations
- Retail or Customer Service experience
Responsibilities
- Promote trust and respect among associates
- Communicate company, department, and job specific information to associates
- Collaborate with associates and promote teamwork to help achieve company/store goals
- Create an environment that enables customers to feel welcome, important and appreciated by answering questions regarding products sold within the department and throughout the store
- Gain and maintain knowledge of products sold within the departments and be able to respond to questions and make suggestions about products
- Monitor and control supply expenses for the department
- Manage cash control, sales and cash items and records for the store
- Manage the scheduling of Front-end associates to provide adequate department coverage
- Assist store management in preparing the store/department budget, profit and loss reviews, and take appropriate action on all financial reports
- Develop and implement a department business plan to achieve desired results
- Create and execute sales promotions in partnership with store management
- Implement the period promotional plan for the department
- Stay current with present, future, seasonal and special ads
- Monitor and control expenses for the department
- Maintain an awareness of inventory/stocking conditions; note any discrepancies in inventory
- Schedule daily, weekly and monthly price changes by updating shelf tags and promotional signs
- Plan, organize and supervise the inventory process
- Train department associates on inventory/stocking and Computer Assisted Ordering
- Adhere to all food safety regulations and guidelines
- Reinforce safety programs by complying with safety procedures and identify unsafe conditions and notify store management
- Practice preventive maintenance by properly inspecting equipment and notify appropriate department or store manager of any items in need of repair
- Notify management of customer or employee accidents
- Report all safety risks or issues, and illegal activity, including: robbery, theft or fraud
- Oversee and manage the efficient operations of all functions and activities of the Front-end
- Adhere to all local, state and federal laws, and company guidelines
- Assists management in the supervision and coaching of front end associates in the performance of their duties
- Must be able to perform the essential functions of this position with or without reasonable accommodation
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
