CUSTOMER SVC/DEPT LEADER

The Kroger Co. • Appleton, WI

1d • Onsite

About The Position

The Customer Service/Department Leader is responsible for creating an outstanding customer experience through exceptional service and maintaining a safe and clean environment to encourage customer returns. This role involves directing and supervising all day-to-day functions, duties, and activities for the Front-end department. The leader is also accountable for the execution of best practices, goals, and Front-end standards. A key aspect of the role is to embrace the Customer 1st strategy and encourage associates to deliver excellent customer service, while also role modeling the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.

Requirements

• Create an outstanding customer experience through exceptional service
• Establish and maintain a safe and clean environment that encourages our customers to return

Responsibilities

• Direct and supervise all day-to-day functions, duties and activities for the Front-end department
• Responsible for the execution of best practices, goals and Front-end standards established for the department
• Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service
• Role model and demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety of others

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees