Customer Support, Dealer Sales

Headquarters•Fairfield, NJ

13d•$51,000 - $62,000

About The Position

Overview When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of “doing what is right as a human being”. Through this Philosophy, our employees are passionate about providing best in class customer service through efficiency, accountability, and a sense of urgency all while putting knowledge to work to drive change. In addition, we’re a Great Place to Work… and we really mean it! Kyocera Document Solutions America, Inc. was officially certified as a Great Place to Work since 2022. An organization earns this distinction when its employees have expressed their trust in the people they work for, have pride in what they do and enjoy the people they work with. As a Customer Support representative, you will be the primary point of contact for customers, addressing their inquiries, resolving issues, providing information about products or services, and ensuring their overall satisfaction by maintaining positive customer relationships, often through phone, email, or live chat interactions, while demonstrating excellent communication and problem-solving skills. The chance to do something meaningful, to challenge yourself, to be a part of change in an industry, to influence change doesn’t come around every day.

Requirements

Minimum 2 years of customer service experience in a corporate environment.
High School diploma or GED
Excellent communication skills, ability to clearly explain information, listen actively, and adapt communication style to different customers.
Problem-solving skills, analyzing customers issues, identifying solutions, and implementing them effectively.
Customer service oriented, genuine desire to help customers and provide a positive experience.
Empathy, ability to understand and relate to customer concerns.
Patience, ability to maintain composure when dealing with challenging customer situations.
Technical proficiency, familiarity with CRM systems and relevant software.

Responsibilities

Provide first-level customer support via email and phone, addressing customer inquiries and issues, identifying the root cause of customer problems, providing solutions and following up to ensure satisfaction.
Process orders, forms, applications, and requests accurately, verifying details.
Provide feedback on the efficiency of the customer service process and identify any recurring customer issues to help streamline and improve future interactions.
Record customer interactions into the Customer Relationship Management tool (CRM).