About The Position
ModSquad has partnered with a client whose software helps property owners lower their property taxes using automation and data. This is not a sales position. Instead, you'll serve as the first point of contact for inbound customer inquiries, providing a warm and helpful experience. ModSquad has been reinventing the Customer Experience Services industry since 2007, working with top brands around the globe for customer support, content moderation, trust and safety, community management, and social media services. They work with startups and Fortune 500 companies, supporting over 50 languages in more than 90 countries. ModSquad is primarily a remote company.
Requirements
- A pleasant and professional phone presence
- Strong multitasking and research skills
- Curiosity and willingness to learn new information daily
- Positive, energetic individuals who take pride in helping others
- A dedicated laptop or desktop with Windows 10 or newer
- Minimum of 8 GB RAM
- Wired internet connection (Ethernet required)
- High-quality headset with noise-canceling microphone
- Quiet, distraction-free workspace for taking calls
- Willingness to install ModSquad security software and enable two-factor authentication on both your device and mobile phone
Nice To Haves
- Previous call center experience preferred
Responsibilities
- Respond to customer inquiries via inbound phone calls
- Answer questions about the client’s services and sign-up process
- Provide updates on existing accounts and service status
- Deliver empathetic, informative, and accurate support
Benefits
- Work remotely
- Set your own schedule
- Pick your projects
- Work with great people on cool projects for amazing brands
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
