Customer Support

EMSER TILE LLC•Spokane, WA

43d•Onsite

About The Position

This full-time Customer Support role is based in Spokane, WA, and involves assisting in the day-to-day operations of a branch with a strong focus on customer interaction. The individual will be responsible for warmly greeting customers, understanding their reasons for visiting, and building relationships with contractors. Key duties include promptly answering all incoming calls, directing customers to the appropriate team members, and using telephones to verify order and account information. The role also entails resolving customer complaints through various channels such as phone, email, mail, or social media, and providing essential branch information like hours and location. Collaboration with the Operations Manager is crucial to ensure consistent delivery of proper customer service. Additionally, the position requires assisting customers with order placement, refunds, or exchanges.

Requirements

Minimum 2 years of experience providing operations, sales and customer service support in a sales, retail or distribution environment.
Detail oriented and self-starter.
Ability to maintain a professional work environment at all times.
Excellent interpersonal communication skills.
High school diploma, general education degree or equivalent.
Ability to flex into the Warehouse as needed by Operations Team.
Knowledge of relevant computer applications, i.e., Outlook, Excel, etc.

Nice To Haves

Forklift experience.
Building and product knowledge.

Responsibilities

Assist in day-to-day functioning of branch.
Greet customers warmly and ascertain reason for visiting.
Build relationships with contractors.
Answer all calls to Branch promptly and assist accordingly.
Direct customers to the appropriate team member.
Use telephones to reach out to customers and verify order and account information.
Resolve customer complaints via phone, email, mail, or social media.
Advise on branch information, i.e., hours, location, etc.
Work with Operations Manager to ensure proper customer service is being delivered.
Assist with placement of orders, refunds, or exchanges.