Customer Support

EMSER TILE LLC•Aurora, CO

29d•Onsite

About The Position

The Customer Support role is a full-time position located in Denver - Aurora, CO. This position is responsible for assisting in the day-to-day functioning of the branch, which includes warmly greeting customers and identifying their reasons for visiting. A key aspect of the role is building relationships with contractors and providing comprehensive customer service, such as promptly answering calls, directing customers to appropriate team members, and using telephones to verify order and account information. The individual will be tasked with resolving customer complaints through various channels including phone, email, mail, or social media, and providing information about the branch (e.g., hours, location). Collaboration with the Operations Manager is essential to ensure high-quality customer service delivery. Additionally, the role involves assisting with order placement, refunds, or exchanges and requires the flexibility to support the Warehouse as needed by the Operations Team.

Requirements

Minimum 2 years of experience providing operations, sales and customer service support in a sales, retail or distribution environment
Detail oriented and self-starter
Ability to maintain a professional work environment at all times
Excellent interpersonal communication skills
High school diploma, general education degree or equivalent
Knowledge of relevant computer applications, i.e., Outlook, Excel, etc.

Nice To Haves

Forklift experience a plus
Building and product knowledge a plus

Responsibilities

Assist in day-to-day functioning of branch
Greet customers warmly and ascertain reason for visiting
Build relationships with contractors
Answer all calls to Branch promptly and assist accordingly
Direct customers to the appropriate team member
Use telephones to reach out to customers and verify order and account information
Resolve customer complaints via phone, email, mail, or social media
Advise on branch information, i.e., hours, location, etc.
Work with Operations Manager to ensure proper customer service is being delivered
Assist with placement of orders, refunds, or exchanges
Ability to flex into the Warehouse as needed by Operations Team