Customer Support

TEKsystems • Denver, CO

20d • $19 - $22 • Remote

About The Position

Engage with customers empathetically and professionally, resolve technical issues related to (billing, account authorization, entitlement, installation, extensions, crash identification, bug tracking). Manage queues, document cases, and escalate when necessary. Maintain product knowledge and adhere to communication protocols.

Requirements

• Customer-focused approach (chat, email, phone support)
• Technical proficiency with computer systems and Google Suite
• Excellent communication
• Time Management
• Troubleshooting
• Knowledge of 3D modeling or graphics
• Background in Engineering
• Architecture Design or UX
• Experience with multiple OS (Windows, Android, iOS)
• Familiarity with customer support software and remote tools
• Experience interacting with customers and creating a positive experience

Nice To Haves

• Saas support experience

Responsibilities

• Engage with customers empathetically and professionally
• Resolve technical issues related to (billing, account authorization, entitlement, installation, extensions, crash identification, bug tracking)
• Manage queues
• Document cases
• Escalate when necessary
• Maintain product knowledge
• Adhere to communication protocols

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees