Customer Support Specialist

The Zippertubing Company•Chandler, AZ

13h•$41,600 - $54,080•Onsite

About The Position

The Zippertubing Company is a leader in cable bundling, wire harness, and component protection systems supporting Aerospace, Defense, Medical, Automotive, Space, and Industrial markets. We design and manufacture high-performance solutions that protect critical systems and were growing. We are looking for a highly motivated Customer Support Specialist Level I to join our Team. Manufacturing environment experience is preferred for this in-office position, which is located in Chandler, near I-10 and Chandler Blvd.

Requirements

A minimum of two years experience in a customer-facing position.
Superior attention to detail.
Ability to multi-task and understand priorities.
Strong math, computer, and documentation skills.
Good internal and external verbal and written communication skills.
Embrace a TEAM environment.
Desire to learn products and processes and excel in both.

Nice To Haves

Manufacturing environment experience (Preferred)
Bachelor's Degree desired, but not required. Comparable work experience in place of degree.
A working knowledge of CRM (Customer Relationship Management) software or good technical aptitude.
Criminal background check (Preferred)
English (Preferred)
US work authorization

Responsibilities

Excellent customer service, on the phone and through email.
Enthusiasm for learning, taking precise notes, and comprehending nuances.
Accurate quotation and order processing
CRM data entry and maintenance
Company ambassador for both external and internal customers
Outbound and inbound customer management.
Correspond with customers via email, phone, fax, Website Live Chat, or face-to-face on time.
Ensure the solution complies with customer-provided specifications.
Responsible for answering incoming phone calls to the company and responding to the front door when visitors arrive.
Review and process all quotes and orders for completeness and accuracy (bill to, ship to, part number, quantity, pricing, etc.) before orders are released to production and invoiced to the customer.
Manage orders that are on hold for PO revisions, payment, etc.
Process Government solicitations as necessary
Ensure complete details of custom solution inquiries are provided to our Technical Sales, Quality, and Engineering departments.
Manage cancellations or changes in sales orders and communicate the changes with the related departments promptly.
Maintain accurate records of interactions with the customers in an orderly manner.
RMA (Return material authorization) processing and tracking.
Maintain proper knowledge to backup as necessary if not primary duty.
CRM Queue Management
Accurate payment processing for orders and samples.
All additional functions related to position as determined by your manager.