Work From Home Customer Support Specialist (Entry-Level)
About The Position
We’re not your typical insurance organization — we’re a mission-driven team dedicated to protecting families and creating meaningful career paths. For over 60 years, we’ve stood beside hardworking individuals across North America, helping them secure their financial futures while empowering our team to build careers defined by freedom, balance, and purpose. Our focus has always been on people. When you invest in people — their growth, confidence, and potential — everything else naturally follows. That’s why we’ve built a culture centered on mentorship, development, and integrity, where collaboration drives results and ambition is celebrated. Through strong partnerships with unions and associations, we’re able to make a real impact in communities across the U.S. and Canada. Every interaction, every policy, and every conversation contributes to something greater — ensuring families have peace of mind and long-term security. This isn’t just a job — it’s an opportunity to become a trusted guide for families who depend on us. As a representative, you’ll work with individuals who have already requested information about their benefits. Your role is to listen, educate, and support — helping them make confident decisions about their coverage and future. No cold calls, no hard selling — just meaningful conversations that matter. You’ll be building relationships based on trust and compassion while developing skills that lead to growth, leadership, and long-term success.
Requirements
- Excellent communicator with strong people skills
- Positive, empathetic, and passionate about helping others
- Organized, self-motivated, and reliable in a remote work environment
- Eager to learn, grow, and take on new challenges
- Must be legally authorized to work in Canada or the United States
Nice To Haves
- Experience in customer service, sales, or insurance is an asset — not a requirement
Responsibilities
- Build lasting relationships with clients through clear, consistent communication
- Help families understand their benefit options and guide them with care
- Provide professional and empathetic service throughout every interaction
- Collaborate with leadership to improve systems and client experience
- Engage in hands-on training and continuous personal development
Benefits
- Remote flexibility — work from anywhere with a supportive team
- Weekly pay + performance bonuses
- Comprehensive mentorship and training from experienced leaders
- Fast-track advancement with a clear path to leadership
- A positive, mission-driven culture built around teamwork and integrity
- The fulfillment of making a lasting impact on families and communities every day
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
