Customer Support Specialist

Celero Commerce•Dallas, TX

9d•Onsite

About The Position

The Customer Service Specialist performs a pivotal role in providing exceptional customer support via telephone, email, and chat. Responsibilities involve resolving payment and account inquiries, ensuring compliance with company guidelines, and fostering positive relationships with clients. This role is instrumental in retaining our existing customer base and contributing to the company's growth.

Requirements

1-2+ years of experience in the Payments Industry or Merchant Services
High School diploma required
Strong call center experience, highlighting your ability to handle customer inquiries effectively
Self-motivated and capable of working independently with minimal supervision
Ability to apply broad knowledge across multiple tasks and responsibilities
Demonstrated capability to work on projects ranging from routine to moderately difficult, including the ability to make decisions regarding issue resolution
Excellent analytical, organizational, and troubleshooting skills to navigate complex customer inquiries
Proficiency in Microsoft Office Suite, particularly Excel, Word, and Outlook
Skillful in maintaining organization while effectively prioritizing tasks and workflows
Aptitude for understanding, interpreting, and analyzing data to drive informed decisions
Perform job functions in the best interest of Celero’s financial situation above all else
Able to navigate ambiguity, while exploring innovative solutions and driving business impact

Responsibilities

Work efficiently within a phone queue to address a diverse range of payment and account inquiries from customers.
Provide comprehensive and accurate responses by effectively using client systems and established processes.
Perform data entry tasks to maintain accurate customer records and process requests.
Troubleshoot and problem-solve customer requests to achieve satisfactory resolutions.
Develop a strong understanding of the company's products and services, enabling you to assist clients effectively.
Maintain knowledge of compliance guidelines to ensure customer interactions are aligned with regulatory requirements.
Participate in job-related classes and webinars to enhance your skills and stay updated on industry trends.
Adhere to company policies, procedures, and safety standards to ensure consistent and reliable service.
Collaborate with cross-functional teams to address complex customer issues and provide seamless solutions.
Perform additional duties assigned as part of your role.