Customer Support Specialist

Mid-Atlantic Finance Company•Pinellas Park, FL

About The Position

The customer support representative will be responsible for inbound and outbound calls, providing product information, and helping customers by being informative, empathetic, and eager to solve a customer's issue quickly. Able to listen, learn, and resolve any customer inquiry that crosses your desk.

Requirements

High school degree or equivalent
Previous experience in customer support, client services, sales, or a related field
Excellent at communicating over the phone and handling phone systems
Basic computer skills and experience with tracking and recording call information, filing documents or updating customer profiles/accounts
Able to concentrate on multiple problems at once
Excellent time management and prioritization skills
Ability to answer the phone, listen actively, relay information, and type basic information simultaneously
Customer-focused for positive customer experience and resolution

Responsibilities

Think fast, find answers, and respond quickly to customer issues, all with a polite, empathic, and professional voice and manner
Up-sell and cross-sell
Generate sales leads from calls
Answer and manage incoming calls, emails, chats, and/or interactive voice response systems
Memorize, recall, or research answers quickly
Assess customers' needs and provide the correct answer, path, troubleshooting, or method for a positive customer experience
Learn and follow all customer service procedures and policies
Strive to meet and go above personal and team targets, goals, and quotas
Aim for customer resolution and return
Record, organize and file customer interactions and profile/account changes
Address returns, refunds, and shipping tracking numbers