Customer Support Specialist

Sellmark Corporation • Mansfield, TX

8h

About The Position

As a customer support specialist, your responsibility is to develop and maintain excellent customer relationships. You are the primary point of contact for any troubleshooting needs. You represent Sellmark brands, providing customer support to end-users across all platforms.

Requirements

• Must be proficient in Microsoft Office and standard CRMs such as SAP.
• Ability to multi-task and work in a fast-paced environment.
• Must have a high level of integrity and a strong work ethic.
• Excellent communication skills, including active listening.
• Service-oriented and able to resolve customer grievances.
• Willing to undergo and pass a background check and drug screen.
• An associate’s degree is preferred or a suitable combination of education and experience.
• Minimum of (2) years of industry or related experience required.

Nice To Haves

• Previous Zendesk platform experience preferred.

Responsibilities

• Act as the primary point of contact for end-users during the troubleshooting process.
• Interact with customers via telephone, email, online chat, or in-person to provide support and information on products or services.
• Collects and enters orders for new or additional products or services.
• Fields customer questions and complaints; when the issue is beyond the representative's knowledge, forward it to the assigned specialist or other appropriate staff.
• Ensures appropriate actions are taken to resolve customers' problems and concerns.
• Ability to work with virtual and face-to-face teammates to resolve end-user issues.
• Develop and maintain a high level of product knowledge across all brands and user applications.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Creates informative articles to drive end-user issues and questions to branded websites.

Benefits

• Competitive salary based on experience.
• 401k match
• Excellent Medical, Dental, and Vision Insurance.
• Company expansion which includes a gym, sauna, wellness center, chiropractor, cafeteria, and event space
• Personal days with a generous holiday schedule

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree