Customer Support Specialist

Chubb • Philadelphia, PA

40d

About The Position

The Customer Support Specialist is responsible for providing exceptional service to customers by addressing inquiries, resolving issues, and ensuring customer satisfaction. This role involves communicating via phone and email, troubleshooting problems, and maintaining accurate records of customer interactions.

Requirements

• Bachelor's degree
• Previous experience in customer service or support role
• Exceptional attention to detail
• Critical thinking skills
• Able to maintain high quality data standards in a fast-paced environment.
• Has flexibility to take on multiple tasks simultaneously with excellent time management
• Strong communication skills and insight to ask questions
• Self-motivated

Nice To Haves

• Insurance knowledge preferred, but not required

Responsibilities

• Respond promptly to customer inquiries via phone and email
• Identify and resolve customer issues efficiently and professionally
• Provide product and service information to customers
• Escalate complex issues to appropriate departments as needed
• Follow up with customers to ensure resolution and satisfaction
• Contribute to team goals and support continuous improvement initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Insurance Carriers and Related Activities
• Number of Employees: 5,001-10,000 employees